Customer Service Officer

Job Description:

• Exciting opportunity to work autonomously for a global organisation
• 12 Months Max Term opportunity with a potential to extend
• Encourage candidates from a call centre background to apply

OUR STORY
FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values.
THE OPPORTUNITY
We have an exciting 12 Months Max Term opportunity for a Customer Service Officer to join our highly skilled team in North Ryde, Sydney.
We are looking for a proactive individual who has a passion for Customer Service and enjoys working in a collaborative fast-paced environment. We employ a hybrid working charter with 3 days in the office and 2 days of flexibility to work from home.
We encourage candidates from a call centre background to apply!
Key Responsibilities:

• Ensure the correct capture of meter readings via inbound and outbound phone calls as well as data entry of faxed and emailed readings
• Perform validation and adjustment procedures to enhance the accuracy of data, to ensure invoices that are generated in a timely fashion
• Respond to all customer queries in a clear and professional manner and maintain a customer centric approach to all activities
• Proactively review and maintain customer data information to ensure clean quality of data.
• The creation and maintenance of customer's My Accounts.
• Contacting customers to resolve meter reading errors and assist in getting customers onto automated solutions.

Skills & Qualifications

• Intermediate to advance knowledge of Microsoft Excel
• Ability to communicate clearly via written and verbal methods.
• Excellent problem-solving skills with the ability to work in a fast-paced environment, with a high level of accuracy.
• Ability to work as part of a team with a positive attitude as well as working independently
• Adept at multi-tasking and working under high pressure situations
• Excellent time management skills
• Adept at collaboration and proactively looking for areas to improve
• Be system and procedure oriented
• Previous experience in an invoicing role will be desirable

BENEFITS:

• In house training and development and Generous Educational Assistance policy.
• Diverse Career Development opportunities.
• Employee Discounts through our “Gold Pass” rewards platform.
• Income Protection and Life Insurance.
• Salary Packaging & Novated Leasing available.

OUR COMMITMENT
Diversity & Inclusion
Respecting diversity is the foundation of everything that we do at FBAU.
This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation.
We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.
Vaccination Policy
The (FBAU) COVID-19 Vaccination Policy requires employees to be fully vaccinated against COVID-19. Appropriate evidence that you are fully vaccinated against COVID-19 must be provided upon commencement with FBAU
If this sounds like the role for you please click the below “Apply Now” button and kickstart your application.
For further info you can also contact our Talent Acquisition team at FBAUrecruitment@fujifilm.com