Address
Form of workOur Client:
Our client is a global leader and technology innovator in Home Entertainment and Appliances, Mobile communications, Digital display and Air Conditioning. Their extensive range of products reflects their goal of creating products to enrich YOUR life every day and innovating almost every area of your lifestyle, from your pocket to your home.
They are looking for a Customer Service Officer for an ongoing contract basis, to work and assist the New Zealand TEAM.
Paying a Daily rate of $280 plus Super. Initially role is based in Eastern Creek, In August 2023 company is relocating to Parramatta.
Hours of work is 7am-3pm (1 hour lunch) Monday to Friday.
Role Summary:
Reporting directly to Sales Team Leader (via) Customer Service Supervisor, each Sales Customer Service Officer is responsible for assisting in maintaining a general point of contact for retail, commercial and end consumers for our client. A Customer Service Officer is primarily responsible for mutually supporting each member of the Sales Call Centre in a manner that promotes a timely response to the processing of all calls and order requests irrespective of whether placed by mail or electronic means by our customer base.
Internally, the role of a Sales Customer Service Officer is to support the Field Sales Teams and Distribution Centers associated with our client in maintaining a total sales service focus on meeting and exceeding the needs and expectations of our customers. The effective and consistent use of communication is paramount in the success of any individual Sales Customer Service Officer and the Sales Call Centre. Furthermore, to support Sales Admin team for any ad hoc duties within scope as per business requirements.
Duties:
Order Entry / Order Management:
- Accurately and efficiently enter email and collated orders.
- Manage EDI orders as per nominated accounts.
- Liaise with Retail Partners, KAMs and Field Sales Team with regard to relevant issues and validations.
- Back-order Maintenance as required by Management.
- Monitor orders in Entered and pending any HOLD Status
Customer Service:
- Answering all incoming calls within minimal waiting time.
- Provide order and stock status as well as reports as required.
- Manage all order related inquiries from Retail Partners, KAMs and Field Sales Team.
- Provide product information with regard to features and specifications.
About You:
- Reliable and willing to learn.
- 2 years Customer Service and administration experience.
- Experience in Dealing with commercial customers is an advantage.
- Electronic retail experience is an advantage, not a MUST.
- Experience in administration is highly desirable.
- Must be computer literate.
- Excellent attention to detail
- Warm and professional telephone manner
- Excellent work ethic
- Data Entry experience
- Able to coordinate multi tasks at once.
- MUST be an Australian Citizen or Permanent Resident
Interviews immediately so please don't delay, apply today!!!
You must have the right to live and work in Australia permanently to be considered for this role, thank you.
