AddressAbout MEGT
MEGT is an Australian not-for-profit organization that has created job outcomes for over one million Australians since 1982.
Our purpose is to inspire people and enable businesses and communities to create employment solutions that change lives for the better. People are the foundation of our business, and investing in them is what grows our business. We are proud to be certified as a Great Place to Work.
MEGT is committed to being an Equal Opportunity Employer and Child Safe Organization. We value safety, diversity, and inclusion, encouraging all applicants, including minorities, genders, protected veterans, First Nations People, and individuals with disabilities, to find their ME with MEGT. Learn more about our inclusive workplace at [MEGT](https://www.megt.com.au/about-us).
The MEGT Difference
As a Great Place to Work, MEGT offers meaningful benefits to support work-life balance and career growth:
- Flexible working arrangements
- 14 weeks paid parental leave and support through Circle In
- Generous leave entitlements, including 3 days paid close-down leave over Christmas
- Options to buy or cash out annual leave
- Salary packaging options
- Continuous growth development through study support
- Employee Assistance Program for staff and family members
- Retail and entertainment discounts
- Pro-rata long service leave after seven years
The Opportunity
Based in Campbelltown, join our Apprentice Connect Provider (ACP) division, Australia’s largest single Provider. The Customer Service Officer – Central Processing Unit (CPU) plays a crucial role in providing quality Customer Service to the Australian Apprenticeship Support Services (AASS) and its customers.
As a Customer Service Officer, you'll work with internal and external stakeholders to ensure customer satisfaction and meet business goals. Collaboration is key to success, strengthening our network of business relationships.
About You
You have experience in Customer Service and administration, demonstrating prompt and efficient customer interactions. Key skills and attributes include:
- Strong oral and written communication skills, including professional phone manners and accurate spelling and grammar
- Ability to take ownership of customer issues and work with internal stakeholders for resolutions
- Ability to interpret and analyze information
- Initiative and self-management of workloads
- Problem-solving skills and identifying escalation points
- Professional, confident, and friendly approach
- Maintaining strict confidentiality
- Commitment to personal and organizational development
- Knowledge of the Australian Apprenticeship Support Network Program (desirable)
- Relevant administration qualifications or experience
MEGT is committed to protecting children, young people, and adults at risk. Pre-employment checks include a National Police Check, State/Territory Working with Children Check, reference checks, right to work verification, and qualification confirmation.
How to Apply
We aim to make finding your ME with MEGT accessible and inclusive. Submit your application by clicking the apply button. For alternative application formats, assistance, or questions about the role, contact our Talent Acquisition Team at ***********@megt.com.au or 1300 634 863.
