Customer Service Officer - Complaints

Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a talented Customer Service Officer to join their busy team for an 12-month temporary assignment.About the role:As Customer Service Officer - Complaints, you will communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries. In addition, key duties include:

• Managing complaints coming into the agency
• Assessing, recording, resolving and referring as required
• Managing escalated complaints and working to strict deadlines
• Drafting and sending high quality written correspondence
• Coordinating correspondence, briefing and reporting functions

About you:

• Previous experience of responding to complaints - both over the phone and written
• Government background is a must!
• Extensive experience of dealing with escalations and associated investigations
• Strong communication skills - both over the phone and written
• High attention to detail
• Excellent data entry and record keeping skills

Benefits:

• ASAP start (pending Federal Police Clearance)
• 12-month temporary assignment
• Full time hours - Monday to Friday 7.5 hours per day
• Broadmeadows VIC location
• Multiple positions available

• APS4: $43.82 per hour + super
• APS5: $55.24 per hour + super

*** Please note the successful candidate for the role must hold Australian Citizenship and willing to complete a Federal Police Check ***At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusionShare this jobInterested in this job?Save JobCreate as alertSimilar JobsSCHEMA MARKUP ( This text will only show on the editor. )Part of RGF Staffing APEJ, Chandler Macleod, we get people.sOur specialtiesOur specialtiesAdviceMore from usChandler Macleod acknowledges the Traditional Owners of Country. We pay our respects to the Aboriginal and Torres Strait Islander cultures, and to elders past and present, whose land we stand upon today.