Customer Service Officer - Events

Company description:

Certis Security Australia is one of Australia's leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.

Job description:

Position Purpose

Customer Service Officers are a first point of contact and are responsible for checking tickets, directing patrons to seats, providing event information and attending to customer inquiries.

• Liaising with the public - providing information of directions, answering questions
• Provide accurate, valid and complete information

Desirable -

• Certificate in First Aid with CPR
• Responsible Service of Alcohol
• Working with Children Check
• Certificate II Security Operations or above or the ability to obtain
• Police Check in past 6 months

• Prior Customer Service experience is essential
• Excellent interpersonal and communication skills, both verbal and written, including active listening, conflict resolution and report writing
• Outstanding Customer Service skills
• Ability to prioritise competing priorities
• Ability to work as autonomously and/or as part of a team as required
• Able to solve issues quickly and efficiently
• A high level of organisational skills
• Maintain a positive, empathetic and professional attitude toward customers at all time

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

Sydney Night Patrol & Inquiry Co Pty Ltd
• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd
• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293