Customer Service Officer - Logistics

We have an exciting opportunity for a Customer Service Officer to join a rapidly growing Logistics company based in Port Melbourne on a permanent basis. Our client is a National 4PL company who works as an agent between their customers, transport and storage providers, and they’re looking for someone who will join the Customer Service team. The role will be Monday to Friday, with great perks and great team environment.
 
Tasks will include:

• Provide accurate and timely advice and information on Customer Service queries and transport order status to customers in an effective manner
• Communicate both verbally and in writing to both internal and external customers in a clear and concise manner
• Continuously strive to be proactive in Customer Service delivery
• Responsible for Customer Service delivery and issue resolution
• Be responsible for transport order receipt, allocation, execution and receipt of PoD(proof of delivery) via electronic or other means per set standard operating procedure

Previous experience:

• Knowledge of logistics and road transport is beneficial but not essential
• Any experience in Customer Services function in an operational environment highly regarded
• Knowledge and/or experience in using computer systems
• A Customer Service focus, including the ability to adapt service level and style to meet the differing needs of customers
• High attention to detail and excellent communication/follow through required as a must

Skills

• Good phone communication skills
• Ability to work well within a team environment and establish working relationships inside and outside the organisation
• Ability to establish priorities and meet deadlines in line with good Customer Service principles
• Excellent self-management skills, including working effectively without direct supervision, managing and organising fluctuating workloads in sometimes stressful situations

What’s in it for you?  
 
Successful applicants will get the opportunity to work for industry leaders, based in a convenient location in the inner suburbs of Melbourne. Our client offers training, upskilling and career progression. If this sounds like you, click ‘Apply Now” . Please note this role is only open to Australian Citizens and Permanent Residents
Additional information

• Permanent Employment Opportunity
• National 4PL Company
• Port Melbourne Location