AddressJoin Our Team as a Customer Service Officer!
As a vital member of our team, you will play a pivotal role in delivering unparalleled Customer Service through both phone and email channels. Your responsibilities will include:
- Providing Exceptional Customer Service: Ensuring every interaction with customers and retailers exceeds expectations, offering solutions, and resolving queries promptly and courteously.
- Efficiently Managing Returns: Demonstrating efficiency and attention to detail in processing returns within tight deadlines, prioritising accuracy and customer satisfaction.
- Facilitating Repairs: Promptly escalating repair requests when necessary, ensuring seamless coordination between customers, retailers, and repair channels to minimise downtime.
- Partner Channel Collaboration: Understanding and adhering to repair processes established by our esteemed partner channels, fostering collaborative relationships to ensure swift resolution.
- Product Knowledge: Acquiring comprehensive knowledge of all OPPO Australia products and features, enabling you to provide accurate information and guidance to customers and retailers.
- Regulatory Compliance: Staying abreast of Australian consumer regulations and guidelines, ensuring all interactions and processes comply with legal requirements and industry standards.
This role demands proactive problem-solving, effective communication skills, and a dedication to delivering excellence in every aspect of Customer Service and support.
Join us in our commitment to providing unparalleled service and support to our valued customers and partners.
To be considered for this role you should have:
- Ability to demonstrate passion and dedication to exceptional customer experience.
- Highly developed communication skills both written and verbal.
- Ability to problem solve and work across multiple, competing priorities.
- Demonstrated experience in a Customer Service environment (Essential).
- Experience in call center environment (Advantageous).
Join us in shaping the future of Customer Service excellence! If you're ready to make a meaningful impact and grow with a dynamic team, apply now to be our next Customer Service Leader at OPPO. Your leadership will drive our commitment to delivering unparalleled customer satisfaction.
What we can offer you:
A professional work environment in an organisation that genuinely cares and values dedication and performance.
You will enjoy:
- Progressive, collaborative culture, and a company that is invested in its people.
- Learning and development opportunities.
- Town Hall every quarter.
- Team building activities and events.
- Sports including badminton, basketball and soccer teams.
- Product discounts and free technical perks.
- Free onsite gym.
OPPO is a global technology brand that likes to excite and innovate. We are always on the lookout for new, talented people who can learn and grow together with us.
To learn more about us please visit:
https://www.oppo.com/au/about/
