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Form of workAre you passionate about delivering exceptional Customer Service? Do you thrive in a dynamic and customer-centric environment? If so, we invite you to join our team as a Customer Service Officer at Horizon Bank, Bermagui .
Horizon is a customer-owned mutual bank committed to providing exceptional financial services and making a positive impact in our community. With a strong focus on customer satisfaction, ethical banking practices, and community involvement, we are dedicated to delivering a banking experience that truly cares for our members.
The role is envisaged to be 3 days per week (6.5 hours a day from 9:15am to 4:15pm). There is some flexibility on hours for the right candidate.
Key Responsibilities
- Customer Engagement: Build strong, positive relationships with our members by addressing their inquiries, resolving issues, and providing guidance on our range of financial products and services.
- Problem-Solving: Act as a first point of contact for customer inquiries and efficiently address their needs while ensuring their satisfaction.
- Product Knowledge: Stay informed about our products and services, enabling you to provide accurate and relevant information to customers.
- Compliance: Adhere to all banking regulations and procedures to ensure the security of customer accounts and transactions.
- Teamwork: Collaborate effectively with colleagues to deliver seamless customer experiences and contribute to a positive workplace environment.
- Community Involvement: Participate in our community outreach initiatives and support our mutual bank's commitment to social responsibility.
Qualifications & Experience:
- Previous Customer Service experience.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with customers.
- Problem-solving and conflict resolution abilities.
- Detail-oriented with a commitment to accuracy.
- Ability to work effectively in a team-oriented environment.
- Commitment to our mutual bank's values of customer focus, ethical banking, and community involvement.
What We Offer:
- Competitive salary package.
- Opportunities for professional growth and development.
- A supportive and inclusive workplace culture.
If you're passionate about providing exceptional Customer Service and want to be part of a bank that truly cares for its members and community, we encourage you to apply.
Applications should be through seek.com.au
