Customer Service Officer

Our Story…         

Pacific International Insurance is a dynamic cross-Tasman company that operates as part of a respected global insurance organisation. We have a diverse portfolio of insurance brands. With our strong foundation and progressive mindset, we continue to forge ahead, anticipating and meeting the evolving needs of our customers in the ever-changing insurance landscape.

Rapid Solutions has specialised in providing quality professional indemnity and liability insurance for property services businesses for more than 25 years. We are looking to welcome a new team member seeking personal and professional growth in a collaborative and customer centric environment. 

A bit more detail on the role…

We are looking for an energetic, positive and self-driven Customer Service Officer. You will secure new and service existing customers by placing insurance, via inbound and outbound calls and digital platforms. You will be supported with ongoing training and coaching to ensure you are set up for success, developing specialised skills in underwriting, risk assessment, sales and negotiation.

What your day will look like…

• Manage inbound and/or outbound calls and emails to and from current and prospective customers
• Provide a great customer experience with accurate and reliable information and service
• Uncover your customer’s needs and assist with providing a suitable insurance option to protect what is important to them
• Document customer correspondence and complete administrative processes

We would love to hear from you if you have…

• Exceptional service skills; you are achievement focused and love smashing your targets
• A proven track record in achieving sales targets in a high paced sales role with the ability to handle objections, and close the sale
• Efficient time management skills, able to coordinate, prioritise and complete multiple administrative tasks to timeframes
• A strong level of digital literacy and an aptitude for learning
• High degree of accuracy and attention to detail
• An energetic and tenacious nature with a passion for service
• Tier 2 accreditation and previous financial service experience is not essential but is highly regarded

We’re proud to offer…

• Competitive remuneration and an Incentive Bonus Scheme
• Great office location in Newcastle (secure parking provided)
• Supportive and collaborative hybrid work environment that values work-life balance, ensuring you have the flexibility to excel both personally and professionally
• Employee wellbeing program and EAP services
• Volunteer and support opportunities to make a difference in the local community

If you enjoy being part of a cohesive and friendly team, thrive on providing a great customer experience and working to clear goals, we would love to hear from you. We are seeking to fill this role quickly, please include a brief cover letter with your CV.