Customer Service Officer

Full-time and part-time opportunities available
Salary $69,371.55 per annum (pro-rata for part-time) + 10% Super
play a pivotal role in providing an outstanding experience to our community
At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of the evolving changes and needs of the community, the organisation is undertaking an exciting transformation journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our transformation focus on:
Excellent Customer Experience and Service Delivery
Great Organisational Culture
Innovation and Continuous Improvement
Good Governance and Integrity Long Term Financial Sustainability
The role:
As a Customer Service Officer (CSO) you will be the key to unlocking the seamless connection between the people in our community and the extensive range of services they require from Council.
Speaking with our community face to face, on the phone, via email or even through online chat you will support our community by with connecting them the answers and solutions that will make the biggest impacts on their day and often their lives.
By bringing your empathy and your communication skills you resolve enquiries and provide valuable information that will guide residents through the myriad of services available.
At Whitehorse City Council, we value quality over quantity. We step away from only focusing on traditional metrics, to ensure our team can focus on what truly matters—providing outstanding service. Join us in our journey to make a real difference in the lives of our community, with a role that offers both challenge and fulfillment.
About you
You have a driven to support people. You look for a way to get to solutions and answer and thrive on getting things done or finding the answers no one else could find! You do this with empathy and genuine care and understanding for those seeking your help. This is what Customer Service looks like to you. So, to be successful in this role you will
Bring a proven track record in Customer Service role
Demonstrate how you apply your Customer Service experience with interactions that are:
face to face
over the phone
via written communications (such as email)
and through online chat platforms
This is an exciting role that will connect you with the community as well as all parts of council. Join us as we work to improve the lives of those we serve in the community.
Benefits:
Making a difference in the community- Working at Whitehorse City Council you will get to see how opportunities make a real difference. Every day you really will see how the work you're involved in benefits the diverse community.
Great working conditions – a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.
Health and Wellbeing – Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.
Career opportunities – engaging work and the opportunity to apply your skills and experience.
Reward & Recognition - extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs.
We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement. Come and Join the TRANSFORMATION
Further information is available from Mel Thompson on 0478 280 688. Applications must address the key selection criteria contained in the position description. Applications close at 12noon on Friday 16th February 2024.