Customer Service / Operations

ABOUT THE COMPANY
Boutique Australian-owned freight forwarder with a head office. With sustained year-on-year growth with valued and loyal customers, our client has built a caring and intimate environment. 

ABOUT THE ROLE
This is a typical Customer Service / Operations role associated with a boutique forwarder. The primary focus is servicing clients and handling a portfolio of accounts; the customer piece is critical to the position. With the operations off-shored, the successful candidate will work closely with clients to ensure the smooth delivery of goods. This is a full-time role with a national focus, working in a settled team with fantastic support. 

DUTIES
• Ensure all files are complete in CW1   
• Ensure customer queries are attended to promptly 
• Input all costing and rates into job orders 
• Provide regular status updates to a portfolio of clients 
• Ensure shipment files are passed onto Customs and Transport complete and on time  

SKILLS AND EXPERIENCE 
• 5 year minimum experience in a small forwarder environment 
• Previous experience with CW1 or forwarding software an advantage 
• Exposure to working in a team environment 
• Ability to work autonomously on a trade lane     
• Strong computer skills (Excel/Word/PowerPoint)  

COMPANY CULTURE
Small team, working closely with the owner and key stakeholders. This is a relaxed environment where staff know what is required and are left to maintain and execute tasks on their desk. This team suits a motivated and self-driven operator. 

BENEFITS
• Full freight forwarding exposure on end-to-end operations 
• Exposure to the inner workings of a freight forwarding operation
• Work on a national scale and with valued clients  
• Inner-Northern suburbs