Call Centre Operator - NSW Government Department - Start Date: 21/06/2024
- End Date: 21/12/2025
- Location: Newcastle - Onsite only
- Pay Rate: $34.01 per hour + Super
- Working Hours: 5 hours per day / 25 hours per week = (5 days)
- Please note: The successful contractors will be working on a 7am -7pm rotating roster Monday to Friday, excluding public holidays.
Responsibilities:- Answer incoming customer calls and respond to inquiries in a professional and timely manner
- Provide accurate information about services
- Assist customers with troubleshooting, resolving issues, and escalating complex cases when necessary
- Document all customer interactions and update customer records in CRM system
- Follow company policies and procedures to ensure consistent service delivery
- Collaborate with team members and departments to resolve customer concerns and improve processes
Requirements:- Must have a minimum of 2 years Customer Service experience (call centre, admin, retail)
- Need excellent written and verbal communication skills
- Intermediate computer skills required; include typing, MS Office, Outlook and teams, tech savvy.
If you have the relevant experience, apply now with your most recent CV (in Word format) Due to the high volume of applicants for this position, we will reach out to you if you are the right fit to the role.
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