A close knit Customer Service team is looking for another hardworking and reliable team player to work alongside them in their office in South Melbourne. Reporting to the Senior Customer Service Officer you will be ensuring the smooth running of the office and the Customer Service function. The company is a leader within the manufacturing and distribution of orthodontic products worldwide.RESPONSIBILITIES:
- Responding to incoming calls from both internal and external stakeholders
- Handling email communications
- Recording and updating customer interactions, activities escalations, processing of customer accounts and filing of documentation
- Responding to detailed product and personalised service questions from clientele
- Liaise with finance team for online payments
- Providing clients with regular updates in regards to online purchases, payment confirmations, dispatch notifications, warranty extensions and after sales services
- Overseeing inventory management in the office
- Processing orders and coordinating with teams in Australia and the US
- Initiating outbound calls to current clients to confirm details and update orders
- Utilising various platforms such as Salesforce and Navision for operations
- Sound understanding of dental terminology
- Strong written and verbal communication skills
- Ability to work autonomously
- Reliability and punctuality
- Experience with MS office suite
- High attention to detail with demonstrated initiative and problem solving skills
- Dedicated car park on site
- Tram stop is also in walking distance to the office
- Bring your dog to the office - dog friendly offices to bring your furry friend!
- Ongoing training and support provided
- Work within a global well recognised company and brand
- Yearly conferences and bonus schemes on offer!
Melbourne, VictoriaSalary
$0.00 - $70,000.00 AnnualWork Type
Full TimeIndustryCall Centre & Customer ServiceDate published21-Feb-2024Learn more about this jobGrace Hayes-RosarioSpecialist Recruitment Consultant1300 338 546VictoriaYour working rightsAustraliaAs an Australian citizen, you can work and travel in the UK, with the UK Youth Mobility Scheme.New ZealandAs an Australian citizen, you can work and travel in NZ. If you are a permanent resident of Australia, you will require a New Zealand Electronic Travel Authority (NZeTA).Copyright © 2024, people2peoplepeople2people acknowledges the Traditional Custodians of country, pays respect to their Elders past and present, and extends that respect to all Aboriginal, Torres Strait Islander and Māori peoples today.