Customer Service Representative E - Commerce

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.YOUR MISSION We currently have opportunities for Casual Customer Service Representatives to join the team in Melbourne.This role is responsible for attending to customer needs through query handling via email, phone and other communication platforms. The focus of the role is to provide exceptional customer support for our growing online business. Responsibilities: Respond to incoming customer queries via phone & e-mails in a timely mannerEnsure customer satisfaction by offering appropriate and fast supportHelp customers making confident buying decisions, by providing knowledgeable answers to questions related to products, pricing & availabilityOrganize and prioritize customer queries to ensure fast and efficient serviceProvide relevant activity reporting to ManagementBe the customer voice: Suggest ways to improve shopping experienceYOUR TALENT Experience in a retail or Customer Service roleBasic knowledge of Windows OS and supporting softwareZendesk or similar platform experience, preferredExcellent written and verbal communication skillsCapacity to thrive under pressure in a fast paced environmentAttention to detail and multi-tasking abilityPUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and Stichd, and is headquartered in Herzogenaurach, Germany. PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all, is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.