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Form of workOur client is one of the most premium automotive retailers, operating in over 30 cities worldwide. They are the leader in offering personalised service to customers looking to make their next major luxury vehicle purchase.
About the Role
You will be helping customers with a variety of queries related to purchasing their new vehicle, servicing their existing vehicle or any general enquires related to their vehicle. This is a purely Customer Service-based position where you will be taking inbound and making outbound calls booking appointments to different dealerships to view cars or get them serviced.
Duties
- Help customers with a variety of queries related to purchasing their new vehicle
- Manage calls and emails from 6 different dealerships Australia wide
- Make online appointments for customers wanting to book in and view the showroom
- Dealing with and organising digital appointments, updating customers and other staff members of any amendments
- General administration duties related to appointments and updating the CRM
- Book in and deal with car related servicing queries
Skills and Experience
- Previous Contact Centre experience
- Ability to work in a fast-paced environment
- A positive and resilient outlook
- Excellent verbal and written communication skills
- Proven exceptional Customer service experience
- Computer literacy (able to work across 3 screens) and the ability to multitask
- Desire to learn and grow with the company - Development available
Benefits
- On-site Parking
- 5 mins from Green Square Station
- No Weekends
- Monthly lunches and other social events
- $1500 Bonus per month if service KPI’s are met - No Sales
- Biannual team events; So far they’ve gone Go Karting, Bowling and even to the Zoo!
- Birthday coming up? You’ll get a cake!
- Extended Maternity leave
- Terrific training programme – Ongoing training and support
- Overtime available paid at 1.5x
- Dealing with roughly 40-45 inbound calls per day – Not too fast paced
- Lot’s of incentives throughout the year including cash prizes (last one was $3000) and trips away
Culture
The current team are very friendly and super supportive! They are high achievers that work hard to hit their KPI’s and receive their bonus, but they enjoy each other’s company and often go for food and drinks together. If you are bubbly, friendly and a team player, you will fit right in!
