Customer Service Representative

ABOUT THE COMPANY
Australian-owned and operated, end-to-end freight forwarder. With a loyal client base and dedicated trans-lanes, our client believes in excellent Customer Service. The result is a professional and transparent final product.
ABOUT THE ROLE
Working within the Commercial team, our client is adding a Customer Service Representative to their team. Previous experience in a similar role within International Freight Forwarding is a must. Maintaining a portfolio of accounts within a trade lane, you will work closely with your clients and internal departments to ensure the smooth execution of freight movements. This position
DUTIES
• Work with overseas agents and suppliers to ensure bookings are actioned as requested.
• Ensure all documents are updated in CW1 for hand-over to operations
• Provide daily freight status reports and troubleshoot potential issues
• Work closely with internal stakeholders to ensure minimal delays
• Maintain and service a portfolio of accounts with a key trade lane
SKILLS AND EXPERIENCE
• 5-7 years experience in freight forwarding Customer Service.
• Understand the end-to-end import freight forwarder process
• Professional appearance and approach to the workday
• Strong and demonstrated exposure to CW1
• Ability to demonstrate strong written communication with clients
COMPANY CULTURE
A professional mindset with experienced people at all levels. A freight forwarder with over 25 years of proven success. A business with a modern, open office with great perks
BENEFITS
• Continued and ongoing training and development program
• On-site parking and access to a gym
• Modern, dynamic office set-up