Customer Service Specialist

Panasonic Australia is searching for a Customer Service Specialist to join our Victorian service team in the administration of field service activities.
This new role is located at our Mount Waverly office and will be tasked with supporting our expanding HVAC customer base in Victoria and Tasmania.
This role will be responsible for ensuring our service solution aligns with our customer expectations, and includes tasks such as:

• General warranty related administration.
• Timely, professional customer liaison including internal escalation when required.
• Prioritising critical site requirements and communicating updates to all relevant stakeholders.
• The administration and coordination of Panasonic's service partners and our direct field technician(s)

The key responsibilities we would trust you with:

• Maintain healthy, collaborative, and supportive relationships with customers, service partners and all internal stakeholders.
• Undertake job administration including but not limited to data entry, system updates and correspondence with internal and external customers and end users.
• To escalate service failures appropriately and ensure extraordinary repairs are reviewed and approved.
• To arrange and track the changeover of faulty products and returns when required.
• The allocation and monitoring of service calls through to job completion.

The areas of knowledge and expertise that matter most to the role:

• Professional verbal and written communication skills
• You will have intermediate computer skills across the Microsoft suite and service CRM platforms.
• You will come with experience in achieving customer satisfaction objectives.
• You'll have strong organizational and time management skills.
• Strong problem-solving skills and ability to adapt in an ever-changing working environment.
• You demonstrate a strong work ethic and a self-motivated, positive attitude.
• Have experience in a service industry with a background in dispatching field staff/technicians (Preferred but not essential)

For over 100 years, Panasonic as a global business has been focused on product innovation and improving people's lives. For Panasonic Australia, our focus is to continue to build on our strong relationships with our partners and continue to strive for a better life and a better world for our customers. Our philosophy is in delivering a diverse range of solutions to homes and businesses.
Our employees thrive in a fulfilling workplace with a unique culture that promotes development, sustainability, and wellbeing.
What's on offer:
In return for your talent and expertise, we will offer you a competitive salary package, hybrid working options following successful completion of probation, awesome company culture, working with a talented and supportive team which will allow you to grow your skills within a company that rewards performance.
So, what are you waiting for?
Apply here, set yourself on a path to success!