Address
Form of workCustomer Service Specialist
- Play a unique role in supporting healthy communities.
- Partner with the broader business to drive outcomes.
- Full time position based in Eight Mile Planes
Great opportunity to join a leader in the Healthcare industry with this highly customer centric role. Drive outcomes for our amazing customers!
The Company
With a history spanning more than 110 years, Sigma Healthcare is a leading full-line pharmaceutical wholesale and distribution business. We proudly support Australians’ health by delivering high-quality healthcare products and services to community pharmacies nationwide.
Sigma offers a flexible range of brands and services, including our retail pharmacy brands, Amcal and Discount Drug Stores, and an independent pharmacy offer, PriceSave. Through our distribution network, we also offer 3PL solutions for customers in the pharmaceutical, medical consumables and fast-moving consumer goods sectors.
The Opportunity
Ready to make an immediate impact? Reporting to the Customer Service Team Leader, the Customer Service Specialist is responsible for providing an exceptional level of Customer Service to MPS customers and effectively assisting and supporting customers with MPS product and software queries.
The Customer Service Specialist works closely with the Healthcare Operations, Production and Quality teams to ensure MPS customer’s needs are met.
Key Responsibilities include:
- Respond to all issues/queries in a timely, professional and courteous manner to the best of your ability.
- Understand customer requirements and positively deliver solutions.
- Achieve and maintain excellent interpersonal relations with internal and external stakeholders.
- Actively prioritise issues depending on the criticality and nature.
- Refer or escalate the problem as needed (following appropriate investigation and troubleshooting).
We are looking for:
- Demonstrated experience providing end to end solutions within a highly customer centric environment
- Highly developed communication and interpersonal skills
- Competent Microsoft Office Suite skills, as well as experience using CRM software such as Salesforce
- A calm approach to Customer Service within a busy work environment
- Demonstrated analytical, problem solving and planning skills
What’s on offer:
When you join Sigma Healthcare, you join an Australian success story with over 100 years of proud history. Also, on offer is the opportunity to:
- Receive a competitive salary package
- Advance your skills and experience through ongoing training and development
- Be part of a progressive, supportive and highly skilled team
- Enjoy great employee benefits and access to health & wellbeing programs, as well as a Universal incentive program
- Work for an organisation that plays a unique role in supporting healthy communities
Our culture is demonstrated through our values and behaviours; we are obsessed with delighting our customers, we act with honesty and integrity, we are resilient and focused, we deliver on our goals.
We are proud to be endorsed as an employer of choice for women by WORK180.
How to apply
Sound like your new home? Click APPLY today to submit your application via our Careers portal.
Anyone interested in applying should do so directly as we are not accepting applications through recruitment agencies.
