Address
Form of work
SalaryWe design, manufacture and sell those awesome fans you see on The Block, Grand Designs, in airports, shopping centres, industrial warehouses, restaurants and more!
Are you:
- Sick of working evenings and weekends?
- Wanting a 9am to 5pm job Monday to Friday?
- Are you an enthusiastic team player prepared to go the extra mile for your customers?
- A passion for all things technical with the ability to simplify ?
If yes, then we want YOU!
Customer Service - Tech Support will be responsible for providing Technical Support to our clients who have purchased our large industrial fans. This is a troubleshooting role where you will be required to resolve issues in a timely and effective manner. You will be provided with full training on BAF products to ensure you can effectively respond to customer queries. You will need a passion for technical concepts to fully understand our Industrial fans and an ability to relay these concepts to customers in the simplest form possible.
Main Responsibilities:
- Responding to customer queries via phone and email providing solutions and escalating when required.
- Liaising with clients, suppliers and transport companies, building strong working relationships
- Ensure accurate data entry into CRM systems
- Facilitate order fulfilment while working independently with Sales, Accounting and Service departments
- Demonstrate Professionalism while dealing with customers sensitive information
Requirements
- Able to pass a police background check
- Passion for technical concepts
- Willingness to learn
- Positive can do attitude
- Comfortable talking on the phone to customers
Why live life BigAss?
We offer employees above award pay rates, career opportunities from fast and profitable growth, and a challenging and rewarding work environment.
Joining our BigAss Family means saying YES to team lunches, fun company events, beer fridge and other rewards while working hard as a team to ensure sales goals are achieved and customers are satisfied.
