Address- CBD location start ASAP
- $36ph Mon-Friday Hybrid role
- 6 months may extend
Your new company
A government department known for delivering exceptional service and solutions to customers are seeking a dedicated and experienced Customer Service Representative to join our team for a 6-month contract, based in the heart of the CBD. This role is pivotal in handling customer complaints, gathering information, and effectively communicating with difficult stakeholders to provide outstanding service.
Your new role
We are looking for a highly skilled Customer Service Representative to manage and resolve customer complaints, collect relevant information, and interact with challenging stakeholders with professionalism and empathy. The ideal candidate will possess excellent communication skills, a strong problem-solving mindset, and a commitment to delivering top-notch service.
- Handle and resolve customer complaints in a timely and effective manner.
- Gather and analyse relevant information to address customer issues and provide accurate solutions.
- Communicate effectively with difficult stakeholders, maintaining a calm and professional demeanour.
- Deliver excellent Customer Service by understanding customer needs and providing appropriate solutions.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Collaborate with internal teams to ensure comprehensive service delivery.
- Identify and escalate complex issues to the appropriate departments when necessary.
- Continuously seek opportunities to improve customer satisfaction and service processes.
What you'll need to succeed
- Proven experience in a high-level Customer Service role.
- Exceptional communication and interpersonal skills.
- Ability to handle difficult situations and stakeholders with professionalism and empathy.
- Strong problem-solving skills and attention to detail.
- Proficiency in using Customer Service software and CRM systems.
- Ability to work independently and as part of a team in a fast-paced environment.
What you'll get in return
- Competitive hourly rate of $36 per hour.
- Central location in the CBD, with easy access to public transport.
- Opportunity to work with a dynamic and supportive team.
- Professional development and training opportunities.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
