AddressQRIC is a dynamic workplace, with diverse and interesting roles ranging from those who oversee race meetings state-wide, to animal welfare specialists, strategists, communicators, regulators and more.
As a young and rapidly maturing organisation QRIC employees have opportunity to help shape our future.
The Customer Services Officer reports to the Senior Customer Services Officers and provides quality customer focused services and information in relation to:
Applications for licensing and registration transactions, syndications, disclosure applications in line with the requirements of the Racing Integrity Act 2016, Racing Act 2002.
As a Queensland Public Sector Statutory Authority, QRIC is committed to the Queensland Government's employment security policy. Our employees have access to a range of benefits including:
- On the job training and continued development will be provided to the successful applicant.
- Flexible working options to support work life balance (e.g., remote working, flexible working days/hours).
- Opportunities for networking, professional development, and career progression (including formal courses and training).
- Dog friendly workplaces (some locations).
- Health and wellbeing programs.
- Social Club.
QRIC is committed to fostering a respectful, inclusive, and diverse workforce culture which reflects the community we serve and where our people are valued for their contributions and achievements.
The services delivered by the Customer Services Officer include:
- Processing applications for the three (3) codes of racing, including Bookmakers and Clerks, Promoters and Syndications.
- Assist and consult external and internal stakeholders' government and non-government agencies to comply with the rules of racing that includes national and international clearances, visas, veterinarians, contractors, DNA laboratories, adoption agencies and medical centres.
- Respond to customer enquiries, including complaints management by providing high volume and accurate advice and guidance for the three (3) codes of Racing to ensure legislation and procedures are complied with.
- Standardbreds DNA registration and processing of DNA kits, including investigation of any returned discrepancies.
- Complete call logs which include receiving and recording complaints and other information, and collaborate with, and escalate as required. Report all non-compliance issues promptly in accordance with QRIC requirements.
- Microchip allocations for greyhound and standardbreds, and distribution of microchips to vets, maintaining stock control, records, and information.
- Collecting appropriate fees for applications and liaise with external stakeholders for penalties and debt payment recovery.
- Issue documentation by providing correspondence, monitor, and report on outstanding licensing and registration requests and instigate remedial actions when required and ensure accurate record-keeping.
- Communicating with internal and external stakeholders (other government and non-government) to create respectful relationships, by assisting with the resolution of moderately complex to complex applications, or operational issues, and responding to their needs and expectations.
- Data entry and maintaining multiple databases.
- Work independently with a methodical and systematic approach to prioritising work demands to meet licensing and registration deadlines and operate within statutory timeframes.
- Undertake audits for the three (3) codes of racing and Promoters when required.
- Always demonstrate ethical behaviour and integrity as required by the Public Sector Ethics Act 1994.
The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.
- Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
- Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
***APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button***
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