Customer Services Specialist

Would you like to work in an organisation that encourages and supports you to be your best? At CFS you'll join an organisation that is so much more than striving to give our customers financial freedom in retirement. It's at the heart of what we do and that's why we are committed to developing a culture of expert and passionate people. Your Team As a Customer Service Representative, you'll have the chance to positively impact our members' lives and enhance the experience for our customers, which include financial advisers and employers distributing our products. Our Contact Centre, consisting of 130 dedicated employees, are committed to realising our vision of becoming Australia's first choice for retirement and investment savings. This role encompasses four tiers, offering you the opportunity for continuous personal growth and upskilling as you progress through the Contact Centre, contributing to your professional development. At CFS, we believe work life balance means something different for everyone, this role is based in our Hawthorn Office office 2 days per week for the first 4 months with greater flexibility on offer thereafter to suit your lifestyle goals. Please note, these positions will be commencing on 15th of April 2024. Interviews will take place on 19th and 29th of March 2024 in our Hawthorn Office. Your ResponsibilitiesBe the primary point of contact, delivering exceptional customer service and empathy to inbound calls from our customers addressing enquiries about superannuation, investments, and pensions.Simplify intricate information for our members in a manner that's easy for them to comprehend.Skillfully utilise our knowledge library and website to source vital information.Swiftly identify and elevate issues for comprehensive investigation and resolution.Embrace a drive to achieve key performance indicators while remaining open to coaching and feedback, fostering continuous improvement and growth. Your Capability and Experience A passion for providing exceptional customer service with a special focus on empathyExperience in Retail, Hospitality and Contact Centre's are desired but not necessaryYou thrive in fast-paced, results-orientated environments, finding fulfillment in such settingsPossess excellent communication and active listening skills, ensuring a seamless and professional exchange with customersEnjoy learning about new systems and demystifying complex information. What to Expect At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to: Access to CFS Employer SuperLife Leave - 3 days per annumAccess to Sonder who provides human-powered medical, mental health and safety support through one easy-to-use app enabling you to get support whenever and wherever you need.Access to Corporate rates with BUPA Health InsuranceConfidential coaching and counselling services supporting life, mind, body, relationships, work and family to assist you in taking charge of your own health and wellbeingCFS Culture At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality, and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential. Apply today and join us in helping Australians to achieve their financial freedom Please note, CFS requires all candidates to have full work rights in Australia. Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate's employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.