Customer Services / Treatment Coordinators X2 Roles

Rare unique multiple opportunities have risen to join our leading specialist orthodontic group as a Patient Consultant / Treatment Coordinator (Hoppers Crossing) . We are a multiple-practice specialist group obsessed with patient satisfaction and constantly trying to help people by creating a positive dental experience. You will have a pivotal role in the running of our front desk concierge with an opportunity for future growth.

ABOUT YOU

We are looking for a friendly, motivated, and switched-on applicant, who loves connecting with people as much as we do. The applicant must aim to provide the ultimate customer service experience. Must be technologically savvy to learn basic patient management CRM, an experienced candidate passionate about customer service & sales to expand their skill set and be an integral part of our front desk team.

This is more than a job, it’s a career. You will be working with the best-supported specialist team with an opportunity to learn new skills in front desk management marketing and social media management.

ABOUT US

We are a research-oriented evidence-based specialist orthodontic group located in  Blackburn, Hoppers Crossing, and Cranbourne and currently expanding into more areas .  Our modern practices are equipped with Digital X-rays on-site opg/latceph and digital scanners. We have an exceptional team of hard-working support staff, who are committed to our patients. 

At Smile Avenue we understand the importance of workplace culture and we make a positive mutually respectful environment for all our team members. Our motto is technical excellence, empathy, and honesty. 

check out our Instagram page @smile.ave

Location - Hoppers Crossing 

You will be responsible for the overall front desk management of  Hoppers Crossing practice. You will provide a high level of front-of-house/office customer service and administration support for a high-performing team. This role will transition into a practice manager role for the right candidate.

Reception Duties Include-

• Management of appointment books.
• Handling phone and email inquiries.
• General admin duties as requested by the business.
• Providing the highest quality of patient care and customer service
• Social Media Management 
• Treatment coordination explaining treatment costs, and payment plan terms to the patient.

Requirements:

• Excellent conversational skills.
• Outstanding customer service skills
• Excellent patient communication/Phone skills and fluent in English
• Good with computers and Microsoft Office suits ms word, excel.
• The ability to multitask and fast learner
• Good organizational skills
• Friendly and caring personality customer service oriented.
• Mature-minded and reliable.

The position requires working 3-4 working weekdays day between 8 AM- 5.00 pm with a work-life balance and No Weekend work.

Interested candidates please forward your resume with a cover letter indicating which role you are applying for and hit the Apply now button. 

If you have any further questions please call Amanda 03-98986***

Agencies please do not apply