Address Job Description
We’re looking for a Customer Success Manager to build, retain, and grow our mid-market client base. In this role, you’ll work closely with Procore’s Install-Base Sales team and Account Executive teams, applying best practices and solutions to ensure clients can successfully achieve their individual business goals and objectives.
As a successful Customer Success Manager you’ll use your consultative mindset to leverage Procore’s technology solution within the industries we serve. You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base. You’ll deliver industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.
This position will be based in Sydney. We’re looking for someone to join our team immediately.
What you’ll do:
Gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating risk
Develop and execute on-account strategies for mid-market accounts while working alongside Sales to deliver positive outcomes for client
Build trust and create meaningful relationships among champions and key executives within each account
Ensure clients understand the value Procore delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objective
Identify and forecast risk as well as growth opportunities within the portfolio
Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors
15-20% travel to Procore offices, client sites, and more!
What we’re looking for:
2+ years of account management experience, preferably in a Saas environment
Bachelor’s degree is preferred or equivalent work experience
Strong empathy for customers and passion for revenue and growth
Deep understanding of value drivers in recurring revenue business models
Innovative, persuasive, creative, and have a genuine curiosity in their client's business
Goal and results-oriented, optimistic, smart, value-added mindset, proactive and easily adapts to change
Must work well within a team environment
While this isn’t a sales role, previous sales experience a plus
Additional Information
Perks & Benefits
At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.
