Address
Salary- Hybrid work model, Officer location
- Great stepping stone into local government
- Maximum Term- Part Time (48 hours per fortnight)
- 2nd April 2024 – 30th March 2025
- $66,297.45 + super (pro-rata)
About us
Cardinia Shire is one of the state’s fastest -growing municipalities, located 55 kilometres south-east of Melbourne’s central business district, it boasts a unique combination of urban and rural areas creating a diverse and vibrant community. Working together, doing things differently and preparing for the future are the three cornerstones of our culture, helping Council to deliver on strategy.
About the Role
The Customer Support Team at Cardinia Shire Council prides themselves on taking personal responsibility and accountability for the service we deliver daily to our customers and residents.
The team is not just a standard Customer Service team. We take pride in the way we support each other, our customers, and the community. No two days are the same and we aren't doing the job right if we aren't having fun.
This role is not just a standard Customer Service role. You are required to be proactive and think outside the box. The ability to multitask will be vital as you deliver solutions in an efficient and friendly manner over the phone, email, online and face to face.
Days of work will be, Monday, Tuesday & Friday – 8:30am – 5:00pm
About you
We are looking for individuals who are passionate about excellence in customer service and have a knack for solving problems by thinking outside the box.
You don't need to be an expert in Council operations. If you can relate and talk to people from all walks of life, have a strong willingness to learn and a can-do attitude then we want you to apply.
You will be given training on systems and services, a team mentor to help you learn the ropes, ongoing coaching and development and the opportunity to start or further your career in local government.
You will need to be flexible with your availability to meet the demands of the business unit.
Benefits
- Activity based and hybrid work model.
- Opportunities to work on innovative and impactful projects that make a real difference to the community.
- Professional development opportunities, including training and education programs, and leadership development initiatives.
- A commitment to sustainability and environmental stewardship, with initiatives to reduce the Council's carbon footprint and promote sustainable practices in the community.
- A focus on work-life balance, with programs and initiatives designed to support employees' physical and mental well-being.
- Visit Our Benefits. Discover how we support and value our employees throughout their career journey.
To apply
- Please complete the online application form, including your resume and a brief cover letter demonstrating your suitability to the role.
- Applications close: 10th March 2024
- For further information regarding the role please refer to the position description otherwise contact Cardinia Shire Council to speak with the hiring Manager Chloe Timmins
Cardinia Shire Council is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTIQ+ and people from culturally diverse backgrounds to explore career opportunities with Cardinia Shire Council. If you have any support or access requirements, we encourage you to advise us at the time of application by contacting us on 1300 787 624.
All successful applicants will be required to undertake a National Police Check and pre-employment medicals, certain positions may also require a Working with Children Check.
You must have valid Australian Working Rights to be considered for this role.
