Customer Support Officer

Sea to Summit is an award-winning Australian brand in the outdoor industry. We design, manufacture, and distribute innovative, meticulously engineered outdoor equipment for adventures at every altitude.

Sea to Summit was established in 1990. As an expanding global brand, we currently have offices in Australia, North America, Germany, Switzerland, and China.

We are a motivated group of experienced, creative, and forward-thinking professionals. We are connected by our shared passion to create frictionless gear so you can enjoy limitless adventures.

Our promise is to be your relentless ally in every adventure.

The Opportunity

Location: Perth, WA

Full-time (38 hrs p/week)

Workplace type: Hybrid

Sea to Summit is growing! We are seeking another Customer Support Officer to join us on this adventure, to support the continued growth of our business. If you have a solid background in customer facing roles and a passion for the outdoors and adventures, this is the opportunity for you!

The role will provide an exceptional level of service to the Sea to Summit B2B and B2C customer base, offering appropriate support in understanding our products s, identifying solutions to fit all needs, and delivering “first call” resolution to all enquiries.

Responsibilities 

• Provide accurate information, timely responses, feedback and updates across all customer touchpoints.
• Oversee all domestic B2B and B2C orders efficiently and accurately from receipt through to dispatch.
• Ensure a solid understanding of product knowledge is maintained to be able to educate customers of the Sea to Summit & Distributed Brands product range and offer timely and appropriate advice.
• Be proficient and flexible in using relevant operating systems to optimise workflow and facilitate a smooth order process.
• Develop and maintain constructive and cooperative working relationships with all internal and external stakeholders.
• Ensure ongoing effective communication between the Operations and Sales teams.
• Monitor correspondence and interactions with customers in a professional, efficient and timely manner.
• Utilise inbound call opportunities to generate sales.

Experience and Key Personal Qualities

• 3-4 years’ experience inbound/outbound customer service.
• High level of written and verbal communication skills.
• Proven track record building positive relationships both internally and externally.
• Strong problem solver with time management and organisational skills.
• Ability to understand your customers business and offer value-based solutions.
• Proficient experience in Microsoft Office Suite.
• Highly developed influencing and negotiations skills.
• Ability to work in a high-intensity, fast paced environment.
• Go-getter that drives for results.
• Enthusiasm for all things outdoor that fuel your success and inspire others around you.

Our Value Proposition

• Working alongside in an international team with passion for outdoors
• Discounts & Gear allowance
• Volunteering Day Off to play an active role in giving back to the community.
• Continuous learning and development for your personal growth
• Employee Assistance Program as part of our commitment to improve your holistic wellbeing
• Competitive salary package
• Paid 16 weeks parental leave

Equal Opportunity Employer

Sea to Summit is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an Equal Opportunity Employer and do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

NOTE: This job posting is not intended to be an exhaustive list of all duties, responsibilities, or qualification associated with the job. The successful candidate will be expected to perform all functions from administrative processing to leading change initiatives.