Customer Support Officer - Connections Help Centre 12 Month Contract

At South East Water, we deliver healthy water for life. We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.87 million people who rely on us every day and every night. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring. The role
 

The Connections Support Officer is a full-time 12-month fixed term contract opportunity, that provides high quality Customer Support to South East Water’s customers, primarily through the use of telephone, email and some face-to-face communication. The primary role is to assist customers with queries relating to asset information and water and sewer connection requirements to South East Water assets.

Key responsibilities will include:

• Providing expertise and direction to customers, to ensure the protection of South East Water assets under the current water and servicing guidelines.
• Contribute to processing of Size Depth and Offsets and Property Sewer Plans
• Provide technical advice to customers and other business areas relating to Sewer & Water servicing requirements, asset protection.
• Management of online functions, including tapping and meter bookings
• Interpret Asset and Property Sewerage Plan information, provide asset locations and report missing sewer points.

To be successful in this position, you will have skills and experience in a similar role and be able to demonstrate:

• Excellent communication skills, both written and oral
• Commitment to Customer Service and have the drive and focus to exceed customer’s expectations.
• A positive approach and high commitment to the team
• An ability to focus on key result areas and achieve timely and appropriate outputs.
• Sound analytical and computer skills.
• Experience in working within stringent time constraints.
• The ability to analyse and develop ways of improving work procedures and processes.

• A commitment to work-life balance with truly flexible working arrangements, including hybrid working, leave purchasing and RDO options. 
• 14 weeks paid parental leave for all parents and paid super on unpaid parental leave 
• A range of benefits, including free on-site parking and cultural leave. 
• A great culture working in collaborative teams with strong work ethics. 
• Career focused learning and development opportunities. 
• The opportunity to be part of an organisation committed to environmental initiatives. 
• Enjoy modern office facilities with panoramic beachfront views. 
• Level 1 salary starting at $61,406 plus super

We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all.  We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work.  But it’s our people’s collective ambition, authenticity and differences that bring our culture to life. 

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.  

We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, or to learn more about the role, please contact: *******@southeastwater.com.au Keen to make an impact?
 

Click here to check out the position description. We're accepting applications for this exciting opportunity until Friday 16th February 2024

Visit southeastwater.com.au to learn more about us and how we serve our customers.