Training Manager

Training Manager, Industry, Customer, Capability & Engagement
Policy & Programs, Building Commission NSW

- Grade 11/12
- Parramatta, other locations considered, in office presence required
- Full Time Ongoing role

About the Building Commission NSW

The new Building Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity, and resilience continue to be lifted across the sector to deliver quality homes and meet the state's housing targets.

The Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration, and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility.

Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.

This is a fantastic opportunity to join the next phase of the Building Commission within NSW. https://www.nsw.gov.au/housing-and-construction/building-commissioner

About Industry, Customer, Capability & Engagement

Industry, Customer, Capability & Engagement (ICCE) is a newly created function within BCNSW to drive enhancement in service delivery, focusing on optimising customer experiences and refining internal processes, ensuring they align with BCNSW's overall objectives.

This new internal capability function helps to build the internal SME capability for BCNSW, providing training, onboarding, and technical industry knowledge. ICCE also develops and manages relationships with internal and external stakeholders, including cross-agency engagement.

Responsibilities include:

- Developing and implementing internal training programs to uplift skills and capabilities, aligning with organizational objectives and industry standards.
- Collaborating with subject matter experts to design specialized training modules tailored to the unique needs of specialist roles within the Commission.
- Monitoring and evaluating the effectiveness of training initiatives through performance metrics and feedback mechanisms, adjusting programs as necessary to ensure continuous improvement.
- Providing training and support for employees involved in business-as-usual operations related to licensing, handling complaints, and conducting inspections.
- Developing and delivering comprehensive onboarding programs for new hires, including induction sessions to familiarise them with the Building Commission.
- Collaborating with internal stakeholders to conduct workforce planning assessments, identifying current and future skill requirements and staffing needs for the whole Building Commission.
- Developing training and development plans to address skill gaps and ensure a pipeline of talent to meet the objectives of the Commission.

To be successful in this role you will have:

- Demonstrated experience in designing training frameworks and programs to build capability.
- Strong verbal and written communication skills, and an analytical mind.
- A consultative and collaborative approach with demonstrated ability to influence others.
- Demonstrated ability in effective leadership.
- Cert 4 in Training and Assessment qualification (Desirable)

If you'd like to know more about this amazing role, you are encouraged to contact Vanessa Carmody-Smith, at ***************@customerservice.nsw.gov.au.

What we need from you

An up-to-date CV and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role.

Salary Clerk Grade 11/12, with the base salary for this role starting at $139,787 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Scott Hinchliffe via ***************@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 9th April 2024 (9.59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via ***************@customerservice.nsw.gov.au or 02 9494 8***.

For more information, please visit

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Information on adjustments available for the recruitment process