AddressDemand Planning & Customer Service Manager, Moorabbin
- Lead the Demand Planning and Customer Service teams by owning the integrated tactical planning and DEMAND PLANNING steps within our IBP Process
- Be a part of a global organization as we embark on a journey of digitalisation and process automation
- Work for an Employer of Choice with flexible working conditions and fantastic employee benefits
Reporting to the Senior Manager Supply Chain, this role will manage the Demand Planning and Customer Service within our IBP process. You'll develop accurate demand forecasts, align demand and supply plans, ensure outstanding CUSTOMER SERVICE, and mitigate business risks.
About Us
McCormick have been recognised by HRD Australia as an Employer of Choice 2023.
At McCormick, our success hinges on our people, who are our greatest asset. We put our people first, people who take what they do seriously but not themselves. McCormick are home to some of Australia’s most iconic brands including Keens, Aeroplane Jelly and Gourmet Garden and we are proud to be The Future of Flavor!
McCormick offer many benefits including:
- Supportive culture that offers genuine work life balance
- Annual salary reviews
- Annual bonus program (MIB)
- Employee health and wellbeing initiatives
- Free access to McCormick University
- Involvement with regional and local charity events
- Paid parental leave and partner pay entitlements with a supportive returning to work parent’s program
- Generous employee recognition and rewards program
- Regular employee engagement activities including food vans, coffee vans and BBQs
- A friendly place to work alongside equally talented professionals
- Free access for you and your family to our comprehensive employee assistance program (EAP)
- Novated lease programs with SG Fleet and Toyota
- Free on-site parking
- Training & Development plans offering growth opportunities across global functions, plus loads more
About the role
- Lead the Demand planning team to develop a rolling 24 month demand forecast for all customers using historical data, statistical models, market trends and business intelligence, to meet our forecast accuracy and CUSTOMER SERVICE targets
- Leads the weekly ITP process to align our demand, supply and operations teams on demand and supply plans within the tactical horizon to drive the best customer outcome while optimising costs
- Accountable for the CUSTOMER SERVICE team to deliver outstanding service to our customers through a seamless customer experience that connects our customers with our sales and supply chain teams
- Leads the monthly SLOB process to reduce the exposure to the business by driving actions to mitigate risks, identifying root causes, and driving accountability through the IBP process
About You
- 3+ years of Demand planning experience, preferably within food or at a minimum FMCG. 3+ years of people management experience
- Motivated, with a growth mindset and problem-solving orientation with the capability to adapt to changing circumstances
- Very strong with planning systems (ideally Blueshift and SAP), data and analytics
- Leadership qualities with the ability to inspire and guide a team toward achieving common objectives
How To Apply
If you are interested in this position, please apply online with a copy of your Resume and Cover Letter detailing your relevant experience and why you believe you are a strong fit, and how your skills align with the job responsibilities by close of business Friday, 12 July 2024.
Please note that due to our comprehensive recruitment process we will not be able to respond to individual enquiries regarding the status of your application. Only qualified candidates that have been selected for interview will be contacted following interview. Our recruitment process will commence from the date the position is advertised and may be filled prior to the closing date. Thank you for your understanding and interest in this position.
McCormick is proud to be an equal opportunity employer. If you are a qualified applicant, you will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Note: We will not accept unsolicited CVs from recruitment agencies/third parties, and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to line managers at McCormick.
