Desktop Analyst

Employment Type: Full Time – Permanent and Full Time – Exempt (up to 12 months)Position Classification: Health Manager Level 1Remuneration: $81,581 to $108,532 pa + 11% superHours Per Week: 38Location: Chatswood, Charlestown, St Leonards and HomebushJoin the team driving the digital transformation of Australia’s largest public health systemAbout usWorking at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace where our people can gain a sense of belonging, value and opportunity.Come work with usWe have exciting opportunities in the End User Services team for a Desktop Analyst.The Desktop Analyst provides assistance, information and support to users to solve reported issues, action requests, prepare devices and technical equipment to support all employees within eHealth and its customers. The overall aim is to provide excellent “front line” customer service and assist the business with their use of IT systems & services from a hybrid working environment.As an integral member of the team, you will:

• Diagnose and resolve ICT incidents & requests in accordance with agreed service levels within eHealth’s standards, policies, and operating procedures.
• Identify and escalate risks within the supported ICT environments on behalf of customers.
• Maintain internal and customer facing technical and process knowledge articles within the agreed ITSM platform to maintain accuracy and relevancy within the portfolio of desktop services.
• Continually demonstrate support to driving efforts towards continuous service improvement across the Desktop portfolio utilising service management processes.
• Participate in learning opportunities, briefing sessions and workshops; maintain specialist/technical knowledge.

More information about the role can be found in the .About youThe key skills, knowledge and experience we are looking for in you are:

• Experience in the delivery of ITSM Services in a large and complex environment, including relevant qualifications or equivalent demonstrated experience.
• Ability to work in a flexible work environment, including onsite, remote and varying locations.
• A passion for providing outstanding customer service

If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.Benefits working with eHealthWe support our people with great benefits so they can support the patients and staff of NSW Health. These include:

• Flexible work options
• Skills and leadership development training programs
• Salary Packaging
• Health and wellbeing programs

More information about these benefits, can be found atValuing diversity and inclusioneHealth NSW is committed to providing a working environment that embraces and values diversity and inclusion. We welcome and encourage applications from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with disability and LGBTIQ+ for all advertised positions and have strategies in place to support you.For more information on the strategies in place to support diversity and inclusion, please visit our .How to applyTo start your application, click the APPLY FOR JOB button at the top.To apply for this role, please submit an online application and attach your resume (up to 5 pages) along with responses in the online questionnaire which describes how your capabilities, knowledge and experience make you the best person for this role. To help you prepare, you will need to respond to the below:Q1: Please tell us about your experience in providing end user desktop support for a large and complex environment. Include details of the technologies you have used to provide this support.Q2: Can you tell us about a time where you provided good customer service? Following on from providing good customer service, how would you evolve that interaction into a great customer experience?If you require assistance or have any questions about the role, please contact Lisa Watson onIf you require assistance or have any questions about the recruitment process, please contact Dane Brown onApplications close: Sunday 12th May 2024 (11:59pm)A talent pool may be created from this recruitment process to fill permanent or temporary vacancies within the next 18 monthsAll NSW Health workers are required to have completed a primary course (2 doses) of a Therapeutic Goods Administration (TGA) approved or recognised COVID-19 vaccine (except for the Janssen COVID-19 vaccine which is approved by the TGA as a single dose primary course). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an Australian Immunisation Register (AIR) Immunisation History Statement certifying the worker cannot have any approved COVID-19 vaccines available in NSW. A NSW Health agency may require further information about the medical contraindication (including but not limited to an Immunisation Medical Exemption form-IM011 form). Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).Please note, pursuant to the Award which governs the employment conditions of this role, 'Exempt' is defined as a fixed term contract with a length greater than 13 weeks.