Address
Form of workJob Description
The role is expected to carry out following function/activities as part of this job at Perth.
- Provide hands and feet support for all End User devices (Windows PC, Apple devices, Mobiles devices, Peripherals).
- Maintains, repairs and troubleshoots desktop/ laptop OS, hardware and software packages.
- Provide L1 support for desktop applications (Outlook, MS Teams, Skype, Sharepoint, MS Office, Zscaler,other COTS applications)
- Troubleshoot issues related to VPN and antivirus.
- Desktop printer configuration and troubleshooting
- Provide L1 support for VDI issues
- Re-image machines
- Troubleshoot issues with software deployment
- Assist user with user account related issues
- Perform tech bar support as per customer requirement
- Fulfillment of service requests
- VIP support
- Provide support to user for data migrations and user profile migrations
- Collection and safe disposal of old devices
- Deliver new mobile devices to users
- Help users configure mobile devices for usage in customer environment
- Support users for issues with mobile devices and interface with vendors to resolve them
- Swap devices for users and provide local assistance for issued faced
- Support for Apple devices including patch management
- Hardware Asset Management
- Works with third party vendors as required for incident and service request resolution
- Stay current on technology suitable for client environment (i.e. software, desktop images, and hardware).
- Travel to satellite client offices as required
- Complete any client specific certifications needed for performing the job
- Work with offshore teams
