Address
SalaryMy client is a highly reputable law firm in Sydneys CBD.
Job Description
- Provide high-quality and customer driven desk-side technical support within local office
- Troubleshoot issues from local and in-bound telephone calls directed to the National Service Desk
- Share support service as/when required, as a technology liaison for the Firm's international offices (Sydney, Melbourne, Shanghai, Hong Kong and London).
- In conjunction with Senior Technical Support Specialist, assessment management and inventory control of all office hardware (inc Cisco telephony, IOS mobile/s, wifi dongles etc)
- Be responsible for all of the local office Audio Visual needs, from setting up conference rooms to scheduling/checking into Video conferences
- Ensure all office integrated conference rooms are kept in full working order
- Comprehensive use of incident management system to properly document and escalate issues as they are reported
- Adhere to incident management, problem management, change management, and knowledge management best practices
- Collaborate within the larger US IT support team, as well as extended IT organization to ensure the highest level of customer support and resolution
- Minimum 1-3 years of Level 1 - IT support experience in a legal or services environment
- Advanced knowledge with Microsoft Windows 10/365, Exchange on Line, iManage Cloud within a professional services organization
- Advanced knowledge and support of various mobile email devices ( iOS, Android, etc.)
- Proven experience/ exposure to Webex, Video Conferencing (Cisco), MS Teams , Zoom
- Advanced knowledge of hardware (desktop/laptop) deployment methods using an image deployment tool (Altiris, Ghost, etc.)
- Ability to utilize and troubleshoot web-based applications
- High level of customer service orientation a must
- Ability to handle conflict and difficult situations within a technical and customer support environment
- Effective communication abilities and soft skills to work with all levels of personnel
- Ability to quickly diagnose, organize, and prioritize competing deadlines and properly setting service expectations with clients
- Ability to adapt to changing technology and the applications of, within a professional services organization
- Candidates must be available for a January start
- Experience in a highly reputable law firm
- A highly inflated contracting premium applied
- Grow your experience in an autonomous role
