Disability Services - Case Manager

Care FNQ is a NDIS Registered Service Provider and we have an exciting new opportunity for a passionate & enthusiastic Case Manager to join our friendly team at our Cairns City office. 

About the role:

As a central point of contact for support workers and participants, the Case Manager role is core to what makes Care FNQ different to other support providers. Case Managers ensure that participants, their family members, support workers, and all other stakeholders have a clear and consistent point of contact.

Why work at Care FNQ?

• Join a rapidly growing organisation with a warm and supportive culture
• Small, fun, & supportive team
• Opportunities for career development and progression to other roles at Care FNQ

Responsibilities will include:

• Creating and continuously developing relationships between participants and their team of Care FNQ Support Workers
• Assessing participant needs, and developing Hearth's support program
• Reporting on the progress of clients, as it relates to the support provided by Care FNQ, and preparing submissions for NDIS plan reviews as required
• Maintaining relationships with support coordinators, house supervisors, and other relevant external stakeholders
• Coordinating a weekly staff roster for each participant and proactively resolving rostering issues.
• Accurate case noting and client reviews that reflect forward planning in line with the participant's NDIS plan
• Compliance with Care FNQ policies and procedures to ensure a safe working environment and detailed, timely incident reporting

Requirements

• Minimum two years of proven experience working in the disability sector (desirable)
• An understanding of the NDIS and the role of a Disability Support Worker 
• Strong administrative and communication skills, including case noting and report writing
• Excellent time management and organisational skills
• Strong interpersonal skills and high levels of resilience
• Working knowledge of Microsoft office suite and employee rostering systems
• Own car and driver's license