Address
Form of workThe Shoalhaven Ex-Services Group
Nowra and Worrigee, New South Wales, Australia
WE ARE
The Shoalhaven Ex-Services Group is a premier hospitality and entertainment venue in the picturesque Shoalhaven region of New South Wales, Australia. Our 2 venues are located in Worrigee and Nowra.
Our mission is we care for the Shoalhaven, every person, every time, in everything we do.
With a commitment to excellence in service and a dedication to enriching the lives of our members and guests, we offer a range of amenities including dining, beverage, gaming, events, golf, bowls, cricket, accommodation and more.
We live by our values: RESPECT | OPENNESS | EMPOWERMENT | COLLABORATION.
We are currently seeking a passionate and experienced Customer Service Manager with a “hands on” and “can do” approach to leadership to join our dedicated team. As a Customer Service Manager, you will play a pivotal role in ensuring the smooth operation of our venues, delivering exceptional Customer Service, and maintaining high standards of quality and compliance.
YOU WILL
• Oversee day-to-day operations of the venue, including gaming, food and beverage, events, and Customer Service areas.
• Lead and motivate a team of staff to deliver outstanding service to members and guests.
• Ensure compliance with all relevant laws, regulations, and venue policies, including responsible service of alcohol and gaming regulations.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Manage employee performance effectively and praise employees who delivery exceptional Customer Service.
• Conduct regular inspections and maintenance checks to ensure the safety and cleanliness of the venue.
• Assist with rostering, training, and development of staff as needed.
• Collaborate with management to implement initiatives aimed at improving customer satisfaction and driving revenue growth.
• Maintaining a safe and comfortable environment for all staff and customers.
OUR NEEDS
• Proven experience in a similar role within the hospitality or gaming industry.
• Excellent communication and leadership skills with the ability to effectively manage a team.
• Strong knowledge of relevant legislation and regulations, including RSA and RCG certifications.
• Exceptional Customer Service skills and a genuine passion for delivering memorable experiences.
• Ability to remain calm under pressure and make sound decisions in fast-paced environments.
• Flexibility to work a variety of shifts, including evenings, weekends, and public holidays.
YOUR BENEFITS
• $87,000 base Salary + super + over $10,000 in benefits.
• Work life balance 4 shifts per week.
• Sporting and lifestyle access to a gold golf membership.
• 5 weeks paid leave annually.
• 10 professional development days annually.
• Access to training and development programs to support your professional growth.
• $6,000 on shift meal allowance annually*.
• A supportive and inclusive work environment with a focus on teamwork and collaboration.
• Rewards and recognition program.
TO JOIN THE TEAM
If you are a motivated and customer-focused individual with a passion for hospitality and leadership, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining The Shoalhaven Ex-Services Group.
The Shoalhaven Ex-Services Group is committed to creating a diverse and inclusive workplace and welcomes applications from all qualified individuals.
