Edi Application Support Team Lead

Join a newly created Technology team as the EDI Support Lead and partner across the David Jones enterprise to create experiences that inspire like no other.
The Role
In its 185th year, David Jones is undertaking a dynamic organisational wide transformation as part of its new Australian ownership structure. To deliver our Vision2025+ strategy, David Jones is creating a newly reshaped Technology function to transform how we create omnichannel environments that inspire like no other.
As we re-imagine what a great Technology function looks like we have a unique and crucial opportunity for an Application Support - Team Lead who will manage our EDI domain. Reporting to the Service Deliver Manager, you will lead a team of EDI support specialists in the delivery of business solutions in both application service delivery and Application Support competencies. You will work closely with business, our vendor Support Teams and technology peers to identify solutions that enable our teams to inspire like no other.
The role will suit a curious and adaptable tech support leader who thrives in a fast-paced and commercially evolving environments.
Key responsibilities include

• Lead and inspire a team which provides support to a diverse mix of applications including maintenance and enhancements
• Through appropriate prioritisation of tasks and resource planning, the meeting and exceeding of agreed SLA targets
• Facilitating inter-team communication and cooperation and be actively involved with service delivery activities
• Managing vendors to agreed SLAs and ensure that David Jones extracts maximum value from vendor and partner relationships
• Managing Merchandise vendors to ensure compliance with David Jones policies and procedures and also being key escalation point for any technical support
• Ensuring ITIL process is followed and pro-active maintenance performed
• Lead on the analysis and implementation processes by ensuring quality of all technical deliverables is being maintained
• Managing resolution of issues and risks associated with Service Delivery outcomes, escalating where appropriate

What are we looking for?

• Dedicated experience in a similar Application Support/technical lead role ideally within a retail or consumer orientated environment
• Demonstrated application expertise in Oracle Retail, SIM, SPS
• Demonstrated understanding and experience in Retail merchandising, planning and supply chain processes and reporting.
• Demonstrated technology expertise in Oracle and (optionally) DB2
• Ability to partner with diverse stakeholder groups to achieve business outcomes
• Are team oriented, and thrive in a collaborative and dynamic environment
• Possess excellent communication skills, both written and spoken, with the ability to influence technical and non-technical stakeholders both internally and externally
• A curious and critical thinking mindset with a solution orientated approach
• Degree or equivalent certification in computer science, information systems or a related field

Why work for us?

• A unique opportunity to be part of a highly engaged, successful team, focused on the technological transformation of an iconic Australian brand
• A competitive remuneration package including performance-based incentives
• Flexible hybrid working arrangements in office and from home
• Generous employee discounts across David Jones and access to partner benefits
• An additional day of leave for your birthday along with time to support charitable work
• Opportunities to support community partnerships across our Corporate Social Responsibility program
• Be a member of a company committed to sustainable practices, driving change in the retail landscape
• Ongoing training and development to pursue individual ambitions

About Us
Since 1838, David Jones' limitless quest for innovation and progress established the brand as Australia's original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones' creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.
Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.
David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.
Advertised: 14 Dec 2023 AUS Eastern Daylight Time
Applications close: 14 Jan 2024 AUS Eastern Daylight Time