Endeavour College - Student Support Officer

Endeavour College aims to be the leader in natural health education, producing experts that keep the world well. We look to transform passion into purpose, and are committed to the future and success of natural health!
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About the role
You will be the first point of contact for students’ enquiries via phone, email, general ticket enquires and face to face at their local campus Student Support counter. Student enquiries will include general student FAQ’s, how to onboard and navigate the start and end of their studies, subject, progression and all queries that help a student progress in their studies throughout the student lifecycle.
Additionally, this role supports on-campus administrative, student common room facilities and activities support to facilitate engagement and enhance the student experience throughout the student journey from enrolment through to graduation.
Key Accountabilities
Student enquiries support via face to face and tickets
Participate, support coordination and delivery of campus events and activities
Support student orientation process and zoom support webinars and consultations
International student contact point across campus support
Provide administrative support to Clinic & Operations Manager
Front of house support and clinic reception (as required)
About you
Relevant experience in similar customer-focused/admin roles
Passion for providing an exceptional customer experience
Team player who takes pride in their work and has an innate desire to drive growth and improvement
Attention to detail and commitment to accuracy
Ability to review processes and continually strive for excellence and look at opportunities to improve
Tech-savvy with ability to learn new systems as required
Why work with us
We value our people, as such we focus on their continued professional development as well as their physical and mental wellbeing. Perks of Working at Endeavour include:
Employee Assistance Program
Paid Parental Leave
FREE UNLIMITED clinic consults in all of our disciplines (For further information on our clinics go to: https://www.endeavourclinic.com.au/ )
15% off all clinic dispensary and retail products
Beautiful campuses, and top of the line live web hosting facilities
All campuses located conveniently to public transport
Staff events
About Us
Endeavour is the largest provider of complementary medicine higher education degrees in the Southern Hemisphere, with six campuses across Australia. We are proud to produce the experts that keep the world well.
Backed by Up Education, the largest private tertiary training provider in New Zealand, 26,000 students educated every year, 50 campuses, 19 cities across New Zealand and Australia with 27 years academic experience and a highly experienced Management & Governance team.
We embrace diversity as part of our need for a culturally competent and confident workforce.
To Apply:  
Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 
We are an equal opportunity employer.  As part of our commitment to equity, we work to ensure a fair and consistent interview process.   We celebrate diversity and we are committed to an inclusive work environment.