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SalaryEnable is a pure-play ServiceNow consultancy-100% dedicated to the delivery of ServiceNow advisory, consulting, and delivery services. With more than 440 consultants in our ServiceNow practice, we're the most qualified, certified, and capable ServiceNow partner in the APJ region.
Our focus is enterprise service management, and we have deep knowledge of and experience in digital and business transformation. Enable has dedicated practices in Customer Service Experience, IT Transformation, Employee Service Experience, and Integrated Risk Management. We also have Innovation and Organisational Change Management practices that are intrinsic to everything we do.
We are headquartered in Australia, with offices in Singapore, Hong Kong, Thailand, Malaysia, and our centre of excellence in India.
Role Summary:
You will be predominantly responsible for leading an Enterprise Technology Program and managing large scale deployments of ServiceNow solutions to various customers. You will be self-motivated and have a passion for client success, delivering exceptional customer outcomes, and building high performing cohesive teams across multiple vendors and customer stakeholders.
Main Responsibilities:
Accountable for management of overall engagement including scheduling, resourcing, scope, and budget
Developing and maintaining strong customer relationships with key stakeholders including executive sponsor, program managers, business process owners, and enterprise architects
Responsible for ensuring the customer is fully informed and up to date on engagement progress and concerns including scheduling, resourcing, issues, risks/change requests
Managing engagements in compliance with the Enable Way methodology, and updating engagement details including resource plans, timelines, and financials
Facilitating key stakeholder meetings including regular steering committees with internal and customer teams, reporting on engagement progress, issues, risks, and budgets internally to practice directors, and contributing to issue resolution
Leading client engagements - process definition, re-engineering, improvement, and gap analysis
Produces high-quality customer documentation including, training material, and solution designs with acute attention to detail
Responsible for delivering successful outcomes in client engagements.
Skills Matrix:
5 + years of experience leading project engagements
Experience in delivering enterprise-scale ServiceNow projects, ServiceNow functional expertise - nice to have.
Experience in Remedy Multi-cloud services management
Ability to facilitate UAT process
Experience across scale agile, lead agile and running agile DevOps projects
