Events Manager

Job Advertisement: Events Manager at Roebuck Bay Hotel

About Us: 

The Roebuck Bay Hotel, renowned for its historical significance and exceptional event lineup, seeks an experienced Events Manager to join our team. As an integral part of our establishment, you will orchestrate seamless events, drive business growth, and uphold our commitment to exceptional service.

Position Purpose: The Events Manager oversees all aspects of event coordination, ensuring excellent customer service, and fostering business development opportunities. This role demands strong leadership skills, exceptional organizational abilities, and a commitment to delivering exceptional event experiences.

Key Responsibilities and Accountabilities:

• Coordinate all aspects of events, including administrative tasks, customer communication, and logistical arrangements.
• Arrange and coordinate various aspects of events, including catering, signage, displays, audio-visual equipment, accommodation, and transport.
• Provide a high standard of customer service to all members, patrons, and visitors, addressing inquiries related to services, associated costs, room hire, equipment rental, catering options, and related services.
• Direct administrative details, such as financial operations, dissemination of promotional materials, and responses to inquiries.
• Liaise with clients to understand objectives, requirements, and budget, negotiating fair agreements.
• Negotiate services and contracts with vendors to secure the best deals within the provided budget.
• Supervise event setup and breakdown, ensuring smooth operations and reporting back to the team and management.
• Provide on-site event support, troubleshoot issues, and conduct post-event evaluations to ensure client satisfaction.
• Create comprehensive Event Orders including timelines and tasks for each event, ensuring deadlines are met.
• Delegate tasks effectively and ensure team members are briefed on their responsibilities.
• Coordinate with duty managers, venue managers, and staff for event preparation details.
• Implement event plans, promote upcoming specials, and assist in developing marketing strategies.
• Contribute to the development of a highly effective team through participation in meetings and planning sessions.
• Drive new business initiatives with a focus on specific months.
• Develop and manage content for digital, web, and print platforms.
• Analyze customer feedback to identify areas for improvement in future events.
• Organize venue run sheets, CRM/database management, and email correspondence.

Skills, Experience, and Qualifications:

• Demonstrated experience in event coordination and management.
• Strong organizational, administrative, communication, and negotiation skills.
• Ability to multitask and work efficiently under pressure.
• Familiarity with CRM/database management and email systems.
• Leadership and mentoring experience for junior team members.

If you meet the above criteria and are ready to contribute to our team, please submit your resume and cover letter to **@roebuckbayhotel.com.au. Only shortlisted candidates will be contacted.

At Roebuck Bay Hotel, we are dedicated to fostering diversity in our workforce. We are proud to be an equal-opportunity employer.

Join us at Roebuck Bay Hotel and be a part of delivering exceptional event experiences and driving business growth in our community.