Events Operations Supervisor

Job Number 24012831
Job Category Food and Beverage & Culinary
Location JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Events Operations Supervisor
About the Company
Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
About the role
Responsible for all on-site details for executing group events, develop and follow checklist/itinerary, and troubleshoot event problems. Serve as liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners, and others involved in events.
Critical responsibilities:

• Design, confirm, and communicate room layouts and set-up requirements for special events.
• Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, and reservations.
• Transmit information or documents using computer, mail, or facsimile machine.
• Operate standard office equipment other than computers.
• Prepare weekly departmental payroll paperwork.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Responsible for all on-site details for executing group events, develop and follow checklist/itinerary, and troubleshoot event problems.
• Serve as liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners, and others involved in events.

Successful Candidates will have:

• Ability to prioritize, multi-task and to work under pressure.
• Customer service experience
• Strong efficiency in spoken and written English Language
• Experience in a similar role for at least 1 year
• Sound knowledge of hospitality, food and beverage or banquet operations
• Proven ability in people management and ability to lead teams under pressure
• Current RSA
• Flexibility to work a rotating roster including evenings when required, weekends/public holidays

The Benefits
Enjoy the benefits of:

• Unlimited strategic development and career opportunities
• Generous accommodation and food and beverage discounts including all properties within the Marriott International group
• Recognition programs to keep you motivated
• The best hotel training opportunities provided
• Wellbeing and mindfulness programs to ensure you stay healthy

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.