AddressJob Status: Casual
Salary: Base wage of $42.84 per hour, 23.2% Casual Loading,21.25% scaled penalty plus 11% superannuation contributions.
Position No: SOH3005
Role Closes: Sunday 31^st March 2024
Role Enquiries: recruitment@sydneyoperahouse.com
An organisation where diversity of thought & experience is valued, supported & respected.
THE HOUSE
The Sydney Opera House occupies a unique place in the cultural landscape. It is a globally recognised Australian icon synonymous with inspiration and imagination, among the world’s busiest performing arts centres, one of the architectural wonders of the 20th century and the nation’s most visited tourism destination. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House’s future and be provided with opportunities to grow and develop while making a positive contribution to our community.
The Opera House is a living work of art. A place of possibility and wonder – on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy 2024-26, our ambition is to be Everyone’s House. To make this real, we are focused on four themes:
* Everyone feels welcome here.
* We better understand and connect with the community.
* We are future ready.
* We lead and inspire positive change.
For more information about the Sydney Opera House please refer to our website.
YOUR NEW ROLE
This position is responsible for the management of the Front of House Attendants in the day-to-day operation of theatres at the Sydney Opera House; to ensure the highest standard of customer service is provided to all SOH customers; to develop and maintain positive professional relationships with stage management, presenters, artists and all relevant SOH staff; and to contribute to the professional development of FOH Attendants through coaching and performance management. This position has the responsibility to ensure venues are well presented, safe and meet the high expectations of visitors to Sydney Opera House, as well as acting as an ambassador for the Sydney Opera House at all times.
Further detailed information about the role and its requirements can be obtained from the role description
ARE YOU THE ONE?
We are looking for someone with:
* Experience in leading a team in a performing arts setting (previous Theatre Management experience will be looked upon favourably). Strong leadership skills and attention to detail is essential.
* Proven experience and commitment to the delivery of exceptional customer service in a front-line service environment, including strong conflict resolution skills
* Strong communication (written and oral) and interpersonal skills
* Strong skills for day to day and formal performance management
* Self-motivated with a highly energetic approach to work, and ability to work unsupervised
* Physical fitness including the willingness to stand for long periods of time as well as ability to move bollards or signage as required by the hirers. In addition, ability to work outdoors on Forecourt events and outside of normal business hours including weekends, late nights and public holidays (including New Year’s Eve).
* Must hold a valid Employee Working with Children Check.
THE PERKS
The Sydney Opera House gives you access to a fantastic range of benefits including:
* 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden
* Access to a range of professional development programs and staff engagement initiatives.
* Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (aka ‘SEALs’) and more.
* Fitness Passport & complimentary wellbeing programs including Pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives.
* Working for an organisation with a 6 Star Green Star Performance Rating from the Green Building Council of Australia (GBCA).
* Working for an organisation who has committed to the United Nations Sustainable Development Goals
* Complimentary tickets to shows.
* And many more!
OUR FOCUS ON DIVERSITY, INCLUSION & BELONGING
We are an inclusive employer who recognises that everyone is unique. We welcome you for who you are – as you are, so if you require any adjustments to the recruitment process please email us at recruitment@sydneyoperahouse.com so we can discuss this further. If you think you’d be a great fit but don’t necessarily tick every box of the role description, please still get in touch.
We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders. We welcome and encourage applications from people who are d/Deaf and Disabled or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, identify as LGBTIQ+ and from other underrepresented groups/communities.
Read more about our DI&B commitments outlined in our Strategy, which works hand in hand with the commitments in our longstanding Reconciliation, Accessibility and Environmental Action plans.
NEED TO WORK FLEXIBLY?
We know flexibility means different things to different people, let us know how we can best support you to be your best.
SOUND LIKE YOU? APPLY NOW
Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan
In addition, applicants will be prompted to answer the two following targeted questions in the online application platform.
1. Outline how your experience makes you suitable for the role of Theatre Manager at Sydney Opera House
2. Customer Service is an important part of the Theatre Manager role. Can you outline what exceptional customer service is to you and how you will apply it to the role of Theatre Manager
To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result.
Applications will not be accepted from recruitment agencies
