Address
Form of work
SalaryWe are seeking an experienced dental professional ,full time in the role of Front Office Coordinator, who will take ownership of this role and ensure a smooth and efficient running of our clinic.
The Ideal Applicant
You’re ready to take the next step in developing your professional career following the value you’ve added as a Dental Assistant/Nurse.
You’ve already achieved good results as a dental assistant/ nurse, ensuring everything is prepared for a timely and well run appointment, and you’re now looking for the next step in advancing your professional career.
You will be responsible for the day-to-day operations of patient administration and appointment scheduling with a high level of autonomy and attention to detail.
Once established you will be responsible for ensuring we have an effective and productive appointment book with accurate data entry and error free bank reconciliations, as well as ensuring patients have the best, seamless experience.
You’ll also play a key role working with our leading clinicians to ensure consultations move into booked appointments.
With a loyal local patient base of adult orthodontics, extensive restorative treatment plans of implants, crowns & oral surgery procedures this administrative role is rewarding, challenging & interesting.
You will also liaise with patient consultants within the group at different sites to ensure a smooth experiences for the patients and staff.
The challenge for you will be to go back to the books to learn about the complex services that we provide. The protocols that we follow whilst ensuring that the clinic runs smoothly so that it can grow to the next stage.
In return for your great performance, you will have plenty of opportunity to further grow and develop your professional career in our group of practices.
If this sounds like the role for you, please apply now.
Role Responsibilities & KPIs
Offering all patient services from dental treatment to in house OPG & CT scans, treatments offered are extensive & provide an interesting work place very similar to a specialist environment.
You will know you are doing well when you achieve the following:
- Minimally one google review per day
- Booking 4-6 full mouth rehabs per month.
- Minimum of 1 production slot per dentist per day.
- No missing information on patient records.
- No complaints from patients or colleagues.
- Making sure at least 80% of consults follow through to become patients.
- No errors with banking reconciliations
- Effective and productive appointment book with accurate data entry and error free bank reconciliations.
- Consults converting to booked appointments.
About Us
Dustan Dental & Medical Suites has been providing quality dental care to the community for over 3 decades. The clinic has been added to a larger group of clinics in mid August 2023 and is now looking to grow to the next level by introducing full arch surgeries and treatments. The clinic will be working closely with other sites within the group including operating theaters.
