Front Office Manager

The Point Brisbane Hotel is a leading independent hotel conveniently situated in the exclusive inner-city village of Kangaroo Point, embraced by the CBD and New Farm reaches of the Brisbane River, which is a brief ferry ride from the city's heart. Its 201 deluxe rooms and suites enjoy views of the Brisbane skyline and surround.

The hotel offers 5-star dining in its well-reviewed Lamberts Restaurant, which is open for a la carte breakfast, lunch and dinner. Lamberts is complemented by its fully air-conditioned cocktail bar and resort-style pool. A range of event spaces and the Eagles Nest rooftop bar boasts spectacular city and river views. The essence of The Point Brisbane Hotel is our employees - It's where people like you work!

About the role:

Are you a dynamic, results-driven professional looking for your next career move? If so, we have an exciting opportunity for you!

As the Front Office Manager, you will be responsible for leading the charge in creating a memorable guest experience, while also ensuring the efficient and budgetary operation of the Front Office and related departments. You will work closely with other department heads to achieve the hotel's overall objectives, and have the opportunity to deputise for the General Manager as and when required.

We are seeking someone with a real passion for career progression, who can inspire a sense of team comradery and continuously drive improvement in guest satisfaction, employee skills, and overall product delivery. You will be responsible for promoting a warm and welcoming atmosphere that feels like a true ‘home away from home’ for our guests.

As a key member of the hotel's leadership team, you will have the opportunity to make a real impact and shape the future direction of our Front Office operations. If you are someone who thrives in a fast-paced, high-energy environment and is always looking for ways to exceed expectations, then we want to hear from you!

Join us on this exciting journey and take the next step in your career today. Apply now to become our Front Office Manager and be a part of something truly special.

To be considered for this role, the ideal candidate should possess the following experience:

• Advanced skills in computer operations, writing, and numeracy
• Expertise in Opera PMS, including rate management
• Highly developed interpersonal skills
• Strong understanding of accommodation management principles
• A friendly and service-driven attitude
• Knowledge of proper Front Office supervision methods, including staff recruitment, performance management, and rostering

We are looking for someone who can demonstrate their proficiency in these areas and has a track record of delivering exceptional results in a fast-paced environment and a pro-active approach to the role. If you possess these skills and are looking for a challenging role where you can apply your knowledge and experience to make a positive impact, we encourage you to apply for this position.

To succeed in this role:

• As a potential candidate for this position, you should be able to work a variety of shifts across a 7-day roster, including overnight shifts, to meet business demands. 
• You will be expected to provide five-star customer service in a busy working environment and be hands-on to support the team as a Duty Manager during peak operational periods.
• Excellent communication skills are a must-have for this role, as you will be interacting with guests, management, and team members on a daily basis. Additionally, you will be responsible for assisting in the management of all departments while on shift, ensuring a seamless and enjoyable guest experience.
• Personal presentation is important, and we expect you to have an excellent appearance. You will be responsible for upselling and suggestive selling to enhance our guests' experience, and should always be one step ahead of their needs. As a team player, you should be extremely team-oriented, have an eye for detail, and be willing to lend a helping hand when needed.
• While not required, the ability to speak multiple languages would be advantageous.

All suitably qualified and experienced candidates will have their applications reviewed by the General Manager.

We will contact you within the next 2 weeks if you are successful at gaining an interview.