Front Office Receptionist | Guest Service Agent

Front Office Receptionist | Guest Service Agent 

• RACV Goldfields Resort
• Part Time - minimum 15 hours per week
• On-going training, with a focus on career development opportunities
• Exclusive employee benefits

When it comes to the perfect escape to the country, the RACV Goldfields Resort is a destination of choice for family, friends, and community. The five-star retreat includes a lagoon inspired 1.8m pool, 18-hole golf course, interconnecting family rooms, Three Founders Garden Restaurant, Springs Bar & Terrance, Secret Story Gardens, and the Art House.

RACV Goldfields Resort is on the search for a Front Office Receptionist who is ready to take their career to the next step and embodies our “Be the reason someone smiles today” mantra.

A day in the life
As a Front Office Receptionist, you will be the face and first point of contact for the RACV Goldfields Resort. In this busy and varied role, you will be on your feet and utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk. You will be motivated and hardworking with the “can do attitude” which will see you thrive in the role.

Your key responsibilities are to undertake the day-to-day duties associated with check in and check out members, answering all calls and assisting with requests and general enquiries.  
This is a permanent part-time position. You’ll be rostered to meet the peak and flow of business demands, shifts will vary across a 7-day rotating roster including evenings, weekends and public holidays. 
 
We’re offering…
•    A competitive salary & discounts on RACV products & services, including our portfolio of 8 resorts
•    Opportunity to join during an exciting time of growth
•    Ongoing training and career developing opportunities

We’re looking for…
•    Minimum 1 – 2 years’ experience in a similar role
•    Experience in a 4-5-star hotel or resort, Opera knowledge would be an advantage
•    A desire to deliver a high level of customer service
•    Excellent administration and organisational skills
•    A high attention to details
•    Team player and work well under pressure
•    Flexibility to work across a 7-day rotating roster

A little about us
As Victoria’s largest member organisation, we have a powerful organisational vision: to improve the lives of Victorians by addressing their needs in the areas of mobility, home and leisure. 

Our eight RACV Resorts are an integral part of making this ambition a reality. Giving our guests access to everything from unique dining experiences to luxury day spas – and at discounted Member rates – they’ve become valuable places to recharge and reconnect. 

You can learn more about our resorts at racv.com.au/travel-leisure/racv-resorts.

Application process

Click ‘Apply’ to submit your CV. 

Please be aware applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment.