Address Job No: STAM2024020916
Location: Melbourne
About Stamford Hotels and Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
We are now seeking a passionate customer centric Front Office Representative to join our team at Stamford Plaza Melbourne. Located on Little Collins Street, this hotel is an amazing 5-star property with a supportive team to make you a success.
About the Role
We are currently seeking an enthusiastic and customer-oriented entry level Front Office Representative (all-rounder) to join our amazing team in the Front Office Department on a Full-Time basis. In your new role you will be expected to provide exceptional Reception and Front Desk services ensuring maximum guest satisfaction and adhering to the standard required by Stamford Plaza Melbourne.
As we are a prestigious property, and we attract many high-profile guests from politicians through to musicians and bands. Your ability to be able to deal with various types of guests in a confidential manner and being able to recognize their differing needs will stand you in good position for this role.
Duties and Responsibilities
Deliver exceptional 5-star customer service.
Maintain punctuality, efficiency and courteousness at all times.
Promote the Company’s philosophies, Credos and Core Values
Extend a personal service to guest requirements and following through to completion.
Be aware of VIP guest movements, hotel events, local attractions and activities.
Must be able to work various shifts including mornings, evenings, weekends and public holidays.
Skills and Experience
Be familiar with reservation procedures and cancellation procedures.
A passion for delivering exceptional guest experiences.
Excellent communication skills with guests, management and team members
Proficient in second language (added advantage)
Be extremely team orientated.
Culture and Benefits
Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolizes the strength and unity of our members within the company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive.
Opportunity to progress within the organization
Free staff meals
Uniforms and Laundry
