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Form of workWe are currently seeking a Full Time Reservationist at The Reef Hotel Casino, the pre-eminent centre for gaming, entertainment, food and accommodation in Cairns. This is a permanent full time Monday to Friday role, with occasional weekend work on an ad-hoc basis (i.e. to cover leave).
A rare and exciting opportunity for a dedicated Front Office professional to join our friendly Front Office team and assist with operating our reservations system.
Key Responsibilities
✓ Accept, record, and file bookings for every type and from all sources.
✓ Ensure room listings and costs are correct.
✓ Keep management informed on the projected occupancy situation and maximise occupancy result.
Criteria
✓ Proven experience in a reservations position in a 4-5 star hotel.
✓ Proven organisational and time management skills.
✓ Ability to promote complex facilities and services to guests.
✓ Computer literate and competent in the use of Opera.
✓ Pro-active and self motivated with an eye for detail.
✓ Working knowledge of hotel procedures and policies concerning reservations, room assignments, Front Office procedures, restaurant and room charges, and credit requirements.
✓ Well versed in local history, places of interest, shopping areas etc (in order to provide to guests).
✓ Excellent guest relations skills, with the ability to converse with all cultures.
✓ Competently operate office equipment including fax, photocopier, switchboard, etc.
✓ Ability to confidently handle or resolve guest complaints establishing a sincere, tactful approach.
✓ Ability to function as a team player.
✓ Willingness to develop and be part of a learning environment.
✓ Excellent personal presentation.
All Front Office applicants are required to possess a current Queensland Responsible Service of Alcohol Attainment Certificate.
Employment Includes
The successful applicant will be provided with a competitive salary, a clean safe multicultural and people friendly working environment. Staff benefits include in house training and career development, supplied uniforms, shower facilities, staff lounges, accommodation and food & beverage discounts for you, your family and friends.
The Reef Hotel Casino is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, race, physical ability, age, sexual orientation, religion or belief and family responsibilities.
The Reef Hotel Casino does not accept unsolicited resumes from recruitment agencies or search firms.
