General Manager Perth Metropolitan

• Full time, 76 hours per fortnight located in Armadale.
• Competitive Salary $140,000 - $144,000 p/a
• Salary sacrifice benefits

HOPE has been a community service in Western Australia for over a century, providing much needed support to people affected by alcohol and other drugs, mental ill-health, youth justice issues and socioeconomic disadvantage. 

We have an exciting opportunity for a General Manager to join the Perth Metro team! The position is full time, working Monday to Friday.

About the Opportunity 

The General Manager has responsibility for leadership and management of the team delivering all client services and the identified outcome measures within the region to fulfil HOPE’s Mission and Vision as outlined in our Strategic Plan and meet key performance indicators within budget and on time.  

The General Manager works collaboratively with the CSO and other Executive members to manage existing services and develop new services and business opportunities within the region. The General Manager will also manage and build on stakeholder relationships in the region.  

Requirements of the Role: 

• Promote and maintain a positive work culture based on high quality service provision, high quality staff performance, accountability, openness to feedback, and continuous learning to improve all regional operations.  
• Communicate and educate positively HOPE’s strategies, policies, and procedures to all staff.  
• Proactively manage and review staff performance to ensure high quality service delivery.  
• Participate in HOPE’s On Call roster and ensure out of hour incident reports are submitted on time.  
• Build and maintain an effective network of organisational and community partners to support coordinated service delivery for clients with complex needs including alcohol and other drug use, mental illness, Justice and social disadvantage.  
• Support the implementation of formalise service level agreements with organisational partners in collaboration with Hope’s contracts department.   
• Ensure that all client services meet contracted performance indicators and legislative requirements, and deliver culturally secure and competent, respectful, effective evidence-based interventions to meet the needs of clients with complex needs including alcohol and other drug use, mental illness, and justice and social disadvantage.  

About you:

• Demonstrated ability to lead positive culture with a collaborative approach to leadership.  
• Commitment to upholding HOPE’s Vision, Mission and Values.  
• Tertiary degree qualifications in social work, psychology, health, education, social science, or approved equivalent, with demonstrated experience in the field.  
• Demonstrated experience in management   
• Demonstrated capacity to provide leadership in a changing environment   
• Demonstrated ability to exercise judgment and initiative   
• Excellent interpersonal skills, including conflict resolution and negotiation  
• Capacity to contribute to the development and review of policy and procedures   
• Advanced communication and writing skills  
• Advanced administrative and computer skills    
• Ability to use service data to monitor, evaluate and inform service delivery  
• Ability to build and maintain stakeholder relationships at multiple levels (e.g. Community, funding agencies etc)   

Desirable Criteria: 

• Experienced and able to communicate effectively with senior stakeholders in the government, private, not-for-profit sectors, and local community to fulfill HOPE’s Strategic Plan 
• Knowledge and experience or capability to work in culturally secure and competent ways 
• Highly developed planning skills 
• Highly developed strategic management skills  
• Highly developed financial management skills 
• Highly developed human resource management skills  
• Demonstrated experience in the management of a multidisciplinary clinical services 
• Experience within the Alcohol and Other Drug or Mental Health sectors  
• Current knowledge of and commitment to Equal Opportunity in all aspects of employment and service delivery 

Appointments will be subject to Australian residency/visa, satisfactory National Police check (within 3 months), Working With Children card, Current C or A class driver's license, First Aid Certificate, and suitable work referees.

Our Culture  

Hope strives to provide a safe workplace and promotes progressive policies that prioritise the health, safety and unique needs of our team. Hope’s ambition is to be an employer of choice by supporting staff to grow, learn, innovate and achieve their potential. We invest in developing our people to sustain the workforce built on ‘growing our own’. 

Find out more about Hope on our  website. 

If you need support to submit your application, please email **@hopecs.org.au  

Your benefits  

Knowing you are making a real difference in your community and being in a team that celebrates your successes and supports you during challenges. 

Not-for-profit salary packaging, reducing your tax (details via AccessPay).   

Discounts with a major health insurance provider. 

We offer employees and their family members access to a confidential, and professional counselling service.

What to expect next  

If your application is shortlisted, you will receive a phone call to discuss your skill further and may be invited to attend an interview either online or in person at our local office/Hub.

Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply.

HOPE acknowledges and welcomes diversity in all its forms amongst staff and clients, including culture, language, race, ethnicity, age, disability, sexual orientation, gender identity, intersex variations, religion, and socio-economic and relationship status.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Ansume Lane on , quoting Ref No. 1164731.