General Manager

About Us

Perfectly located on the banks of the river and a stones throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 Star luxury Hotel and the flagship for Stamford Hotels & Resorts. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website: www.stamford.com.au/spb.

Stamford Hotels and Resorts is looking for a highly dynamic, street-smart and savvy hotelier to join us as a General Manager for our hotel located in Brisbane. We welcome experienced and seasoned General Managers to apply.

The successful applicant will be responsible for the following:

Financial

• Full accountability for the hotel’s financial performance
• Drive business and utilise all areas within the cluster to generate revenue for the hotel
• Responsible for the planning, forecast and management of the hotel budget
• Control operating expenses through resource planning / optimisation, regular review of business expenses and business costs
• Develop capital investment plan, and constantly monitor CAPEX in accordance with the approved budget
• Work closely with DOSM and Revenue management to develop and implement sales and marketing strategies/ drive Stamford Direct
• Actively participate in Sales and Marketing activities including sales calls, client relationship management, trade shows and marketing events
• Effective management of all key accounts
• Maximise performance of F&B through operations, sales and cost control
• Responsible for all report submissions to Singapore Head office
• Provide qualitative inputs to variances

Customer

• Responsible for the overall guest experience of the hotel
• Ensure all team members delivers guest services the Stamford Way
• Identify areas to improve guest touch points and work with relevant departments to create points of differentiation
• Closely monitor all guest feedback and complaint and ensure they are resolved promptly, and where necessary, step in to address and resolve guest complaints
• Provide support to all departments in handling complaints, issues that affect guest experience and smooth operations of all departments

Process

Policies and Procedures

• Ensure all hotel P&Ps are compiled with by all team members
• Conduct regular checks in FOH/BOH and all public areas of the hotel to ensure that they are well maintained at all times; where necessary rectify issues promptly
• Regular inspection of rooms, building interior and exterior to ensure the hotel maintain its brand / corporate image
• Ensure appropriate preventive maintenance are in place and adhere to for all plants and equipment, guest rooms and all hotel areas
• Responsible for the overall operational efficiency of the hotel
• Work closely with all departments to increase productivity and achieve profitability
• Conduct / Chair regular meetings with all departments / department head
• Hands on to support the operation and involved in sales and revenue meetings
• Conduct sales calls and have close relationship with the key accounts and customers

Compliance & Risk Management

• Ensure the hotel is compliant with regulatory and statutory requirements (WHS / Liquor license / Fire Safety / Food Safety / Emergency and Evacuation etc.)
• Work with HODs to identify, assess and mitigate risks in the hotel
• Act as WHS Officer at all times
• Regular review of industry comparative benchmarking (Example - LTIFR, MTIFR etc.)

People

• Be a proactive recruiter at all times
• Identify talents within the hotel and provide development opportunities as part ofsuccession planning
• Drive all P&P training in the hotel
• Reward and Recognise team members where appropriate
• Monitor and manage performance of all employees through regular performance review, feedback and PIP, if required
• Coach and mentor staff to improve performance

Other/ Projects

• Other tasks or duties as assigned by senior management

About You

To succeed in this role, you must run the hotel as if it is your own because you adopt a hands-on management style and are detail-oriented. You are relentless in seeking revenue opportunities and maximizing yield for the hotel, both in Rooms and F&B.

Effectively connecting with business clients and partners, guests, management team and staff members at all levels is an innate ability you possess. You constantly strive to create memorable experiences for your guests, support a positive work environment, challenge the status quo and inspire your staff to do the same.

Knowledge, Experience and Attributes

Knowledge and Experience

• Bachelor’s Degree in a relevant discipline
• Proficient in English. Must be able to read/write clear and concise instructions, memos and business papers
• Minimum ten years of experience in a similar capacity in a full fledged hotel (Preferably within a 5* luxury hotel or resort)
• Hands-on experience Rooms and / or Food & Beverage management
• Experience in contractor / vendor management
• Experience in leading a large team of staff is a must
• Experience in managing key stakeholders

Personal Characteristics / Traits

• Commercially/ financially savvy and hands-on leader
• Analytical and highly numerate
• Attention to details
• Logical thinker and effective problem solver
• Embrace personal accountability; sense of ownership
• Responsible to follow tasks through to completion
• Team player with a positive, can do attitude
• Passion for hospitality
• Aligns personal value with the Stamford Way

How to Apply

If you have the talent, we'll give you the opportunity. We encourage you to submit your application promptly, as we are commencing the interview process without delay. Your demonstrated excellence in the realm of hospitality will be the cornerstone of this exciting opportunity. Please note that only shortlisted candidates will be contacted for an interview, interviews to be conducted concurrently throughout the advertisement phase for suitable applicants. No recruitment agencies please

Applications close:13 March 2024

Stamford is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, or any other basis covered under applicable law.

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