Address
SalaryVault House Group (VHG) is collection of heritage spaces and buildings re-imagined for the 21st Century into a Private Members Club and hospitality venues.
Private dinning, bars, work-spaces, accommodation, signature events and world-class brand partners connect to deliver sophisticated socialising with like-minded individuals.
Newly-opened Clarence Vault Rooms, within the Machine Hall Precinct in the heart of Sydney's CBD, joins historic Berrima Vault House in the Southern Highlands just 90 minutes from Sydney.
Venues three and four are scheduled for opening in Q2 and Q3 2024, underpinned by a clear road map and investment support for further venue development in capital cities across the Eastern seaboard.
The role
To support and help drive this expansion, we are recruiting for the key role of General Manager Operations, Vault House Group.
Reporting to the CEO, the General Manager Operations is responsible for managing the operations of all VHG's venues. Working alongside the CFO, Marketing GM, Head of Brand Partnerships & Venue Acquisition and others, this role will ensure the team are managed and focused on a profitable business while ensuring an outstanding level of luxury experiences, services and hospitality.
The General Manager Operations is a leader who can develop, inspire, manage and hold accountable a strong operations team. In addition, they will be highly capable of delivering tailored interactions with Members and their guests, and our corporate and brand partners. We expect you to have the ability to read the room, our Members and brand partners, and be proactive with ideas both big and small for the business.
Responsibilities
- Group P&L responsibility
- Grow Vault House Group membership numbers
- Works closely with peers to deliver VHG Group strategy
- Venue management, development, recruitment & training
- Deliver world class member experience & events
- Share your knowledge of world class hospitality, events and quality levels
- Senior management and leadership experience across Membership, Events & Hospitality
- Demonstrated success in planning and executing premium member experience and events
- Demonstrated success leading teams across remote venues
- Attention to detail delivered with care and precision; strong work ethic
- People first approach and culture of consistent guest excellence & customer service
- Exceptional organisational, time management and communication skills (written & verbal)
- Understanding of spatial planning, service optimisation and putting the right staff in the right roles
- Firm understanding of innovative membership, events, premium hospitality experiences, process and CRM systems
- Problem solving, adaptable, no dramas, just gets it done
- Salary & Equity
- Flexible working hours
- Membership to 5-star luxury hospitality group and Members Club
Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply please click apply or call Ben Leighton on +61 2 82893139 for a confidential discussion.
