AddressJob details
Position status Permanent Position type Full-time Occupational group Claims Processing Classification AO7 Workplace Location Brisbane Inner City Job ad reference QLD/LAQ/551087 Closing date 22-Mar-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Contact person Leanne Parker - Assistant Director Grants Contact details 07 3917 0998
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About the team
The Grants Division (Brisbane and regional offices) administers funding for legal services in line with federal and state government funding priorities. The Division processes more than 44,000 new legal aid applications each year and manages ongoing files to finalisation.
Legal Aid Queensland utilises a purchaser-provider model to deliver high-quality legal services across Queensland. Approximately 80% of those legal services, costing about $80M per year, are provided by private legal practitioners.
The Grants Manager is a busy and rewarding role in our state-wide Grants Division which administers funding for legal services in line with federal and state government funding priorities.
In your role you will oversee activities which include assessment of applications, payments and revenue management, compliance, training, audit and business improvement.
What you will do
- Supervise and support the performance, wellbeing and culture of decentralised teams of grants officers.
- Analyse data and reports and interrogate our systems to deliver services with a state-wide focus.
- Identify and develop solutions to issues through the operationalisation of improvement strategies
- Manage the most complex and sensitive clients and matters in line with delegations
- Engage with legal practitioners and clients about grants matters.
- Investigate, resolve and prepare draft responses to complaints
About you
- You have experience managing decentralised teams including operational and hr activities
- You have proven experience contributing to business improvement and change management processes
- Knowledge of legal practices, procedures and terminology and ability to apply this to Grants decisions
- You have experience providing administrative and client services in a high volume, complex and sensitive application assessment and processing environment.
- You respond flexibly, contribute innovative ideas, and can manage change.
To apply, please provide
- a written statement (no more than two pages) on how you have demonstrated the capabilities of the role; and
- your resume.
If this opportunity sounds right for you, see the full position description below for how to apply now for your chance to make a positive impact and work for a supportive organisation that makes a difference. Alternatively, please reach out to Leanne Parker on 07 3917 0937 for a confidential discussion.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
- Applying for a role at Legal Aid Queensland (PDF, 441KB)
Information Package for Applicants
Position Description - AO7 Grants Manager (PDF, 305KB)
Role Description
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