Address
Form of work Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Guest Service Agent to take ownership of delivering exceptional first impressions – with a little bit of variety from registration and reservations to porter and concierge services. This is a Part Time role, with anticipated hours of 20-30 hours per week.
Every day is different, but you’ll mostly be:
Delivering memorable guest experiences and the warmest of welcomes
Checking in and Checking out guests: cash handling and processing payments
Engaging with guests to build personal relationships and remedy any complaints
Anserwing reservations queries for upcoming stays or in house guests
Resolving guest issues and using their feedback to improve guest satisfaction
Show casing your knowledge of the local area sharing rescommendations of events, places of interests and restaurants
Leading the way as a brand ambassador
What We need from you:
Ideally you'll have previous hotel experience in a Front Office environment or similar customer service experience.
Great communication skills and a real passion for delivering great customer service
Flexibility to work various shifts including evenings and weekends and public holidays
Must speak fluent English; any additional languages would be great!
Must have working rights for Australia
What you can expect from us:
We give our people everything they need to succeed. From a competitive wage that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
